Innovation-led Transformation Should Begin with the Workforce, Then Technology

Over the last two years, CIOs have emerged as the surprise pandemic heroes, leading digital transformation initiatives across diverse industries. In Asia Pacific, 87% of CIOs have implemented new technologies, IT strategies, and methodologies to adapt to the new normal, much of it aimed at improving customer service, reducing risk, increasing scale and enabling remote…

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The Pull of Data Gravity

By John Morris More than ever, today’s mass data sets are on the move. According to the 2021 IDC Cloud Data Storage & Infrastructure Trends Survey, 47% of enterprises use a centralized cloud storage architecture. In two years, that number will fall to 22%. Conversely, 25% of respondents currently have a hybrid storage architecture (a…

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Future of Work

The future of work is remote, and the hybrid workforce is here to stay. But what exactly will this look like? In this episode of Future Enterprise, host Joe Pucciarelli of IDC speaks with Holly Muscolino, Research VP at IDC, and David Behen, VP and CIO of La-Z-Boy, about emergent trends in the post-COVID workplace.…

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What is Insight-based Customer Experience and How Do You Compete on It?

Winning customer experiences must be created around the customer’s desired outcomes first versus those of the organization they’re doing business with – in other words, insight-based customer experience. Insight-based customer experience is all about taking actionable information you have on a customer and refining your infrastructure around what they want and what’s most valuable to…

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