As IT departments walk the tightrope between boosting business outcomes and managing costs, it’s become more crucial than ever for CIOs to gauge the productivity of their staff. How did Bob and Jill perform in the value stream while delivering product X to the business? There’s just one catch: CIOs have long lacked efficient mechanisms…
DetailsWaste is a big concern for organizations large and small — especially when it comes to time or money. Lean Six Sigma combines two methodologies, Lean and Six Sigma, to help accelerate specific processes so organizations can solve problems faster, while creating more value for customers. Lean methodology is aimed at reducing waste to improve…
DetailsRecently there’s been a spate of articles and white papers on “future proofing” IT organizations, which, in the end, is another way to talk about talent risk management. One good example is an ebook from Gartner, aptly named Future-Proof the IT Workforce. The authors argue that CIOs should first look inside their own organizations to fill critical roles because it will lead to more predictable outcomes given…
DetailsFresh out of Clemson University in 2016 with a degree in computer science, Kirsten Erich accepted an IT position at TIAA, but it wasn’t just any developer role. Erich was among a few dozen newly-minted grads recruited as a TIAA Technical Associate (TA), a rotation program designed to maximize the potential of new hires while…
DetailsDigital transformation has redefined the retail industry, forcing a radical rethinking of how retailers leverage technology. To thrive, savvy retail organizations are moving beyond click-and-collect e-commerce to creating innovative business models that blur the physical and digital worlds. Here, digital assistants are emerging as a key solution. PVH, one of the world’s largest apparel companies, is one…
DetailsIt can’t be said enough – data is crucial to the long-term health and growth of your business. But it’s more than just having and using data, your data needs to be organized and systematized to guarantee quality and consistency, which is critical to scale. Building a platform will help you create a better, more…
DetailsWhen it comes to hiring data scientists, top salaries and free food may not be enough. Given the current crunch for data science talent, it might seem like the usual laundry list of startup-like benefits and perks targeted at rockstar tech talent —on-site gyms, break rooms with video games and pool tables, and so on…
DetailsCAMBRIDGE, Mass. – Well-established organizations face distinct challenges when it comes to innovation, and the risk of complacency against these headwinds can be existential. Neil Thompson, a research scientist with MIT’s Computer Science and Artificial Intelligence Lab, has been studying how companies approach innovation and has taken a look at firms’ attrition on key indices…
DetailsArtificial intelligence and data science offer great promise for delivering business value across the enterprise. IT organizations and lines of business units alike are rushing to make good on this potential, but AI and data science initiatives can’t be rushed. Yes, there are instances in which an individual with some expertise in data science grabs…
DetailsAs the world obsesses about a future filled with autonomous cars and robot workers, the simple chatbot has become today’s reality on the front lines of customer service. Companies are deploying platoons of talking AIs, integrating chatbots into every facet of communication between users and company. The current generation of chatbots emerged from two traditions.…
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