Five critical steps to ensure ESM success

Enterprise service management (ESM) takes the principles developed by IT teams in their service management activities and applies them across enterprise business functions. The goal is to improve the quality of service delivered both internally and externally by creating processes and systems that support the organisation’s service delivery goals. In today’s world, companies can no…

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Three Steps to Enterprise Modernization

By Milan Shetti, CEO Rocket Software To stay competitive, today’s businesses must run like a well-oiled machine. Efficiency impacts everything: revenue, customer service, brand reputation, the list goes on. At the core of this is technology is one principle– today’s organizations cannot succeed without tools and solutions oriented toward helping people operate as efficiently as…

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The savvy CIO’s secret weapon: Your IT team

Effective IT organizations rely on these foundations: well-defined, -designed, and -implemented integration with the enterprise; sophisticated process and practice oversight; and a robust, up-to-date technical architecture. But without the right people, pointed in the right direction, your IT efforts will be futile, no matter how good these look in the documentation. A CIO’s success, that…

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