Companies have been moving data, applications, and development work to the cloud in greater numbers for the past several years — a trend that has seen a significant boost since the coronavirus pandemic triggered a rise in remote work and ecommerce activities. More than ever, organizations are launching or expanding multi-cloud strategies as they advance…
DetailsIt’s not surprising that customer service has such a strong influence on loyalty and brand perception. It is the most vulnerable of moments as customers are in need of help. Global pandemic aside, consumers expect brands to be reachable on any platform at any time and equipped to address any potential problem that one might…
DetailsThere aren’t enough programmers in the world to meet the demand for new business applications. Enterprises are having to supplement their central application development groups with other resources, equipping business staff with low-code and no-code development platforms and robotic process automation (RPA) tools that enable them to take on some of the programming workload. […
DetailsObjectively narrowing down your achievements, skills, and expertise when writing your resume can be daunting for anyone, especially for those with a storied career. IT leaders in particular can be susceptible to selling themselves short. Adept at weeding out candidates based on their resumes, IT leaders often overlook what sets themselves apart when writing their…
DetailsEvery project manager knows to execute projects on time and on budget. And good project managers also take pains to meet project requirements consistently. But truly great project leaders go above and beyond. Among other things, not only do they execute projects within scope; they are accountable, strategic business partners fully vested in organizational success.…
DetailsArtificial intelligence (AI) has been hailed as the answer to just about every IT problem, including eliminating the dreaded skills gap, supercharging productivity, securing networks and ensuring competitiveness. Its potential seems unlimited, and no one wants to get left behind. However, despite the ongoing – and mostly justified – hype cycle around AI, it’s imperative…
DetailsFrom the first days of the pandemic, IT leaders have had to grapple with wildly unexpected circumstances — from transitioning thousands of employees to a work-from-home (WFH) environment, to near overnight platform rollouts in support of virtual teams. And for many, culture has proved to be the key unsung factor in their organizations’ ability to…
DetailsWhat makes IT organizations fail? Often, it’s the adoption of what’s described as “industry best practices” by people who ought to know better but don’t, probably because they’ve never had to do the job. From establishing internal customers to instituting charge-backs to insisting on ROI, a lot of this advice looks plausible when viewed from…
DetailsThe move to value-based care was already in full swing when the COVID-19 pandemic interrupted. But the health system’s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care. Value-based care puts a premium on using approaches that get care to…
DetailsDuring the coronavirus pandemic, CIOs gained political capital by fortifying business operations and digitizing services in accordance with social distancing decrees. From accelerated migrations to new collaboration tools to implementing contactless services, IT leaders reprioritized roadmaps to empower employees and serve customers. Now comes the hard part: building on that newfound clout as the pandemic…
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