It’s become the holy grail of tech, improving the customer experience. In this episode, we hear from respected authorities at the coalface of this important, fast growing area of tech, including Steven Bonnici, chief information officer, international markets at Ford, who shares how he’s leading a team harnessing AI and other technologies to better understand customer wants…
DetailsAsk almost any CIO whether they would re-platform their business in the cloud, given the budget, time and technical resources, and the answer would unequivocally be yes. But standardizing on a cloud platform during a global pandemic adds an unexpected wrinkle to the culture change required for building a new technical foundation for the business.…
DetailsShamim Mohammad, CI/TO at CarMax, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss accelerating an omnichannel business, hiring during a pandemic, adapting to new customer mindsets and more. To read this article in full, please click here Read…
DetailsServiceNow’s latest code release, “Paris,” includes applications to help banks issue credit cards and to enable telcos to manage services and network performance, showing how serious the company is about organizing workflows across the enterprise, not just in the IT department. IT service management (ITSM) was just one of many applications ServiceNow’s founder planned to…
DetailsPenelope Prett joined Accenture in 1992 and became CIO in 2019. Along the way, she has developed keen insight into how to deliver IT value to a $43.2 billion global company with 500,000 employees, who are responsible for delivering IT value to their clients. I spoke with Prett about her approach to leadership, the most…
DetailsMost organizations now use agile software delivery models, with the No. 1 goal of delivering new capabilities as fast as possible. Consider the numbers: The 14th Annual State of Agile report, released in May 2020 by Digital.ai, found that 95 percent of respondents say their organizations practice agile, and that the top reasons for doing…
DetailsThe pandemic we hoped would be over in a couple of months is still with us and, like the health consequences of the virus itself, its effects on the economy are proving damaging in the short term and uncertain in the long term. When IDG Research carried out its CIO COVID-19 Impact Study in April,…
DetailsOutsourcing your infrastructure to a managed service provider (MSP) has its benefits. Lower support costs, variable resource unit costs, and reduced cycle times for provisioning project resources are among the benefits most valued by companies who make the shift. But outsourcing infrastructure also comes with the risk that an MSP will give you exactly what…
DetailsFor years we’ve heard that change is constant in business. But now it’s more than just constant; it’s accelerating. While you can find plenty of articles that talk about how hard it is to lead organizational change, this environment couldn’t be better for CIOs, especially the ones who are ready to show up differently and…
DetailsIT and OT (operational technology) have always occupied two separate worlds. OT concerns itself with the vertical, proprietary systems core to an organization — in manufacturing, healthcare, logistics, and so on — and the specialized knowledge required to run them. Over the years OT has tended to resist efforts to open up those systems and…
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