Mobile phone-related fraud is big business. Fraudsters, hackers, and other bad actors employ creative techniques to compromise networks, hijack user information, and piece together customer identities that are then sold for big bucks on the dark web. To protect its customers, Sprint needed to transform the way it detected and blocked fraudulent activity. “In the…
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AR meets real world Image by Getty Images When your team works in the belly of an aircraft or inside a computer design, they all having the same sci-fi daydream: Augmented reality (AR) that can layer information onto the job to cut out their frustration and inevitable errors. Being able to walk through a design…
DetailsIn this age of digital transformation, organizations are and will be even more heavily dependent on technology, making IT operation’s role ever more crucial. So, gone are the days when the IT department or team was tucked away in the basement or in a hidden, dark corner of the building. To get and keep companies…
DetailsOrganizations working through digital transformations frequently find they need an IT partner to get there. About half of the Forbes Global 2000 companies will create alliances with tech firms by 2021, according to a recent IDC study. The IDC study predicts companies will set up partnerships and joint ventures with tech firms for software, consulting…
DetailsLearning management systems (LMS) have traditionally been used in educational settings to organize curricula, deliver content to students and track progress. But they’ve found new life in enterprise IT departments, as organizations seek to upskill workers to meet ever-evolving workplace needs. “The definition of LMS has expanded, going well beyond course management,” says Bryna Dash,…
DetailsGo to any customer relationship management (CRM) vendor’s website and you’ll be inundated with wondrous tales of how the CRM system can transform your business, increasing profitability and customer satisfaction at the same time. CRMs give you access to new markets, provide executives with a 360-degree view of the customer relationship, enable real-time responses to…
DetailsYears ago, I wrote a series for CIO magazine entitled, “Life after CIO,” where I chronicled the career trajectories of CIOs who had moved into COO, CEO, and general management positions. Recently, I was chatting with my friend Dan Galdenzi, and I decided to revive the series. In this first installment, Galdenzi, who moved from…
DetailsA newly hired CIO arrived at a $500-million consumer products company. He was surprised by what he found. “There wasn’t a standard way of evaluating and approving and managing technology,” recalls Tres Roeder, project management author, speaker, and consultant, who worked with that new CIO. The CIO set out to do the logical thing: Evaluate…
DetailsLike most life sciences companies, Monsanto’s business relies on continuous innovation and disruption. But despite worldwide growth, it can be difficult to maintain a pace of constant innovation and repeated technological advances, especially for large, global enterprises traditionally slower to react to market changes. Monsanto is tackling that challenge by collaborating with startups to drive…
DetailsWith the push for digital transformation, we see a growing need for different IT skills. This is nothing new, but this time it’s happening faster. Technology and skills evolutions of the past Prior to being an analyst, I was in corporate IT and witnessed firsthand the impact technology evolution can have on people. I started…
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