Episode 4: Data is the New Currency

Data is the new currency of business. We hear that constantly and it is an accurate description of the value that data provides for the successful operation of a business.  Put simply, organizations with “better” data management and use it more effectively, win in the market.  This blog summarizes a recent podcast that featured Graeme…

Human and AI Partnerships Are Integral to the Future of Customer Experience

The age-old debate on technology versus human capability remains inconclusive. But in this time of artificial intelligence (AI), analytics, and cloud, we’re seeing more opportunities to think of how humans and machines can come together as a team, rather than acting against each other. From diagnosing diseases and delivering effortless customer experiences to understanding human…

IT leaders take charge of customer experience

Erin Howard, executive director of product, service, and experience design at Charles River Laboratories, admits she doesn’t get into all the scientific intricacies of the blood products her company supplies to its customers for their research needs. But she and her team did understand what was working and, perhaps more importantly, what wasn’t working in…

CIO Leadership Live with Dan West, CDIO of Health and Social Care in Northern Ireland

Dan West, Chief Digital Information Officer (CDIO) for Health and Social Care in Northern Ireland, discusses health and social care reform, innovating through uncertainty, and balancing transformation with business-as-usual. Speaking to CIO UK editor Doug Drinkwater, he also reveals how digital is improving operational efficiency and patient experiences, and the challenges that lie ahead through…