The pace of innovation is relentless. CIOs must watch for the next generation of emerging technologies because new software can go from the dreams of some clever coder to an essential part of every IT shop in the blink of an eye. Once wild and seemingly impossible notions such as large language models, machine learning,…
Bringing in consultants to understand organizational dysfunction and make plans to remedy it can be a smart CIO move. But sometimes the consultants end up choosing sides. When that happens your consulting investments end up compounding the felony. To understand how it happens and how to prevent it, see if you can find the common…
As chief digital officer of Kotak Mahindra Bank, Deepak Sharma has been instrumental in driving the bank’s digital transformation, future-ready initiatives, and business model innovation strategies. Leading from the front, Sharma has implemented various innovative technology projects such as WhatsApp Banking, 811, conversational banking bot, and open and connected banking. In a wide-ranging interview with…
The University of Auckland is eyeing up new academic research opportunities and strengthening student engagement with its newly launched Esports arena. The launch comes at an opportune time for the rapidly growing local gaming sector, with the New Zealand government announcing $160 million in last month’s budget to establish a 20% rebate for game developers.…
For years now, digital transformation has been a vital strategic initiative for many enterprises. In recent years, many organizations have made significant strides in their transformation efforts. However, persistent barriers have held many teams back. In fact, a report from Bain & Company found that over 90% of organizations have struggled with digital transformation—and only…
In an industry buffeted by constant pressure on margins, shifting trade patterns, and supply chain uncertainty, manufacturing companies are looking for any edge they can get. The good news? It can often be found in innovative uses of data. Here’s how manufacturers can harness data analytics to improve performance across three critical areas of their…
The four-way test is a set of guiding principles that every member of Rotary, an international service organization, can recite. The test is an adaptive process that considers everyone’s point of view. The process is designed to build goodwill and earn trust so a particular result is mutually beneficial, sustainable, and has scalable outcomes. As…
I’ve got some super exciting news to share with you. Last year, we embarked on an incredible journey with the launch of the CIO Awards Canada program. It was an absolute blast celebrating the most innovative organizations and accomplished leaders in the tech world. Witnessing the outstanding projects and teams that emerged from all corners…
Chatbots and IVRs are contact center staples, but most still provide automated service for basic, repeatable tasks. What about when a customer needs to be intelligently routed to a better resource or has a question that’s not so cut-and-dry cut. Virtual Agent, or VA, is the next natural step for significantly better customer and business…
The current interest in AI is massive, and companies, as well as the public sector, are exploring the new technology in all its capacities as much as possible. But it’s important to be vigilant and painstakingly sort through all products that have an AI label. “Many handle the word a bit carelessly,” says Charlotte Svensson, CIO…