Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. A positive experience is crucial for building public trust, but the bar is continually being raised. Digital communications like video…
There’s been an absolute explosion of interest in AI, especially generative AI (GenAI), in the last year. Simultaneously, increases in compute power have made it easier to implement AI use cases at the retail edge. That’s a perfect opportunity for some long-awaited retail use cases to turn prime time. Far from just gimmicks, these use…
During the pandemic, an estimated 1.500 million students missed school, institutions adopted smart technologies to ensure the continuity of education. This wave of digital transformation brings long-term benefits and goes beyond the mere growth of distance learning. The importance of education in supporting the success of Saudi Vision 2030 cannot be overstated. The transformation of…
In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan, Mexico, and the Middle East. But with Amazon Web Services (31%), Microsoft Azure (24%), and Google Cloud Platform (11%) accounting for two thirds of…
For aspiring Black IT professionals and students, the climb to the corner office is additional challenging. Even with more attention being paid of late to the opportunity and advancement gaps Black IT pros face, just 3.7% of all CIO positions in the US are filled by Black IT leaders. To help Black CIO aspirants better…
In 2023, the United Arab Emirates actively repelled more than 50.000 cyberattacks daily, explained the UAE Cybersecurity Council. In the first three quarters of the same year, the country successfully prevented over 71 million attempted attacks in total. According to a report from Frost & Sullivan, the GCC cybersecurity industry continues to grow, with F&S…
How do CIOs position themselves as great agents of change in their organizations? How do they face technological leadership to accelerate digital business in a context of profound change? IDC Kuwait CIO Summit 2024, the event for ITDMs organized by IDC will showcase how IT leaders are prepared to explore the reality of ‘The Future…
Quando Rebecca Fox, Group CIO dell’azienda di consulenza sulla sicurezza NCC Group, guarda al mercato IT aziendale di oggi, vede un futuro plasmato da molteplici tendenze, ma soprattutto dall’intelligenza artificiale. “Tutti parlano di IA”, afferma, notando che la maggior parte delle aziende ha già incluso l’intelligenza artificiale nelle proprie attività. “È integrata, o viene integrata,…
Cyber GRC software company Cypago has announced a new automation solution for artificial intelligence (AI) governance, risk management and compliance. This includes implementation of NIST AI RMF and ISO/IEC 42001, the newest AI security and governance frameworks. With more and more companies integrating new AI tools into their business processes, daily operations, and customer-facing products…