Last month in this column, I wrote about how businesses need to “lock up the front door” to their systems to prevent phishing attacks and take a multi-tiered approach to rethinking the identity of their employees, partners, and customers. And while we have been banging this drum for quite some time, a new villain has…
Customer centricity, or putting the customer’s expectations front and center, is not a new concept. But given the reality of the global pandemic, coupled with uncertain times, delivering on this concept is more important than ever, especially for SMBs. Simply put, delivering genuine value across every customer touchpoint can not only help build resilience but…
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A shift toward hybrid IT infrastructure has accelerated as a result of the pandemic, along with an increased demand for ultra-low latency, high-bandwidth networks and, by extension, edge computing. However, many organizations simply don’t have the resources or the expertise to build or manage the complex distributed systems required for effective edge computing delivery, a…
Motivated by multiple drivers, enterprises across nearly all industries are increasingly embracing artificial intelligence (AI) and machine learning (ML) to enhance efficiency, profitability, and customer experience while improving evidence-based decision making. Ever-increasing volumes of available data, both structured and unstructured, combined with ongoing innovations in the software and infrastructure space capable of handling large data volumes efficiently,…
Energy production and consumption are gradually changing from a centralized model that relies on a power plant generating and distributing regional power to a decentralized model that relies on renewable energy traded in energy communities — groups that share and trade renewable energy. Public utility companies are scrambling to fit into this new, decentralized, digital-first…
When businesses migrate to public cloud, they expect to enjoy greater agility, resiliency, scalability, security, and cost-efficiency. But while some organizations undergo a relatively smooth journey, others can find themselves embarked on a bumpy trek fraught with time-wasting detours and lurking money pits – and with that glowing cloud promise still beyond their reach. Where…
Electric vehicles are sufficiently distinct from their gas-guzzling cousins that auto makers have the chance to toss out decades of legacy manufacturing systems. That can go for their IT infrastructure too. When General Motors named Namo Tiwari CIO of its internal startup BrightDrop, he decided to build an ERP from scratch rather than piggy-back on…
Welcome to the holiday season. Sure, I know the holiday season’s true start date is sometime in September, but I didn’t want to hurt Halloween’s and Thanksgiving’s feelings. Which is why I’ve refused to start my shopping until after the last of the turkey leftovers and Kit Kat Bars are gone. Once upon a time…
Leadership colleagues who endlessly throw cold water onto your plans, initiatives, proposals, or insights can be a drain on your energy and motivation — and your career. Such rivals can prevent you from receiving sufficient budget, successfully implementing vital business initiatives, and steering your organization in the right direction. They must be dealt with but…