Amazon Connect brings contact centers to the cloud

Amazon today released Connect, a contact center as a service offering hosted in the Amazon Web Services cloud. The move represents AWS attempting to jump into a burgeoning market for cloud-based contact center software, while continuing to push AWS into the enterprise communications market. Just last month AWS announced Chime, a cloud-based Unified Communication as…

Study finds devices are not wiped properly

As an individual, you might have an old smartphone or tablet sitting around your house collecting dust. Before recycling it, you hire a company to wipe the drive clean of any personally identifiable information. With the storage on today’s smartphones, there could be credit card information sitting in the background. You feel relieved as you…