What is the cure for a creaky datacenter and glacial software development? Reskilling staff as practitioners of cloud software and DevOps. That has been the winning formula for Asurion CIO Daniel Curling, who has spent the past five years steering the provider of device protection services for retailers, wireless carriers and cable TV providers, through…
Under Armour started out as a wholesale apparel provider and is transforming itself into a digital business that uses data to help customers achieve their fitness goals. Paul Fipps, chief digital officer, and T.J. Graven, senior vice president of Global IT, walk us through the cultural, technical, and business model changes that made their transformation…
Artificial intelligence (AI) is potentially the single most disruptive technology of the digital era, as enterprises explore ways to harness machine learning (ML) and other AI tools to mine customer insights, identify talent and secure corporate networks. And while IT departments can quickly roll out and benefit from most technologies, evidence suggests that CIOs should…
As of April 5, 2019, United States Citizenship and Immigration Services (USCIS) reported it had reached the congressionally mandated 65,000 H-1B visa regular cap for fiscal year 2020. While the program fills rapidly every year, this is the sixth year in a row that the cap filled within four days of the application portal opening.…
Consumers have spoken, and there can be no doubt that digital commerce, in all its forms, is here to stay. E-commerce represented close to 15% of all retail sales in 2018, according to U.S. Commerce Department figures, and that number is increasing every year. It’s a wake-up call for traditional retailers who needed to embrace…
IT lifers who see promotions and bleeding-edge projects handed to their colleagues may end up telling themselves it’s just a fluke, when in fact, their career path is stalling. And while it pays to fight for good opportunities rather than take flight from a problem, being in denial about your career can hurt your chance…
Antonio Neri likes to refer to himself as “an engineer by trade.” First in the Hewlett Packard empire to be promoted up the ranks to CEO since Lew Platt in 1992, Neri is a kind of local hero inside HPE, a man of the people who started in HP tech support nearly 25 years ago,…
The era of ownership is ending; the era of usership is the future. Subscribe or die- because the “divinely discontent customer’s” expectations are always going up and you will be left behind if you don’t act now. That is the message from Zuora’s CEO, Tian Tzuo, at the company’s annual user conference, Subscribed, in San…
An organization’s culture plays a key role in employee engagement, and team building is among the most effective ways to help employees forge or strengthen bonds with their coworkers. But forget the standard casual Fridays, pub crawls or pizza lunches — team building has evolved into bringing people together for work and play, inside and…
In the world of IT and telecom services, deals occasionally break down. When this happens, the customer-supplier relationship is sorely strained. Working through these challenges while also handling day-to-day vendor management is time consuming, often with negligible performance improvements, which only exacerbates customer dissatisfaction. This article highlights common causes of these failed relationships and discusses…