Welcome to the Fall 2018 digital issue of CIO. You’ll learn how digital transformation and a renewed emphasis on customer experience have CIOs shifting their organizations’ focus from projects to products, what it means to deliver IT as a product, and why it is a key component of an agile transformation. Contents IDC INSIGHTSWho’s…
ServiceNow is among the leading ITSM tools available today. The cloud-hosted IT management platform helps businesses manage and maintain IT infrastructure — a key role for today’s leading enterprises. IT pros looking to get an edge in their IT service management careers can do so by pursuing ServiceNow credentials. ServiceNow offers three certification paths for…
The talent market for IT professionals is getting really tight. Here’s why: CEOs have come to understand that technology innovation is critical to every facet of their business. On the front end, their company’s growth now depends on digital technologies that improve the customer experience. On the back end, infrastructure costs from legacy systems have…
Your ERP system knows what you’re making, who you’re selling it to, and how much they’re paying — but perhaps not what they think of it, or you. It’s time it did. That’s the message SAP is sending with its $8 billion acquisition of Qualtrics, an online survey company that pitches itself as a customer…
Analytics is a fast-growing field as companies race to make use of the valuable data they collect. If you want to grow your data scientist career and capitalize on the demand for the role, you might consider getting your master’s degree. A master’s degree in data science will qualify you for higher ranking positions and…
CIOs have a workforce problem. As their companies seize on automation, AI and other leading-edge technologies to remake themselves into digital organizations, they’re finding they don’t have the skills they need. Consider some numbers released by Gartner this fall: The IT research firm found that 70 percent of employees have not mastered the skills they…
Are you in the midst of digital transformation? Using data to drive new insights? Moving more functions to the cloud? Helping support a wide range of SaaS applications selected and purchased by people outside IT? If you’re like most IT leaders, the answer to most of these questions is likely yes. To read this article…
IT departments are comprised of individuals with their own unique talents, goals, and levels of emotional investment. Like a skillful conductor, the effective CIO must be a champion and mentor for these individual contributors, wedding their individual efforts and self-interest to a larger and harmonious whole. This effort is a strategic imperative and the ultimate…
There’s a common misconception about working with headhunters, recruiters, and employment agencies: while it’s true that IT recruiters can be valuable matchmakers, connecting talented technology professionals with companies in need of their skills and experience, these firms work for employers, not for you. And they are merely channels through which you may secure an employment…
What happens when someone on your team goes the extra mile? Do you acknowledge and reward that effort? Good for you. Be warned, though, this is dangerous territory. You can do a lot of damage if you wade into these waters without the necessary skills. “Companies should be very careful with rewards,” says Alexander Kjerulf,…