7 skills of successful digital leaders

Successful digital transformations don’t happen without organization-wide effort, mindset and processes changes, and the right technologies. They also don’t happen without guidance from skilled CIOs and digital leaders. So much more is being asked of IT leaders after what has arguably been the biggest business disruption in recent memory. CIOs are tasked with deploying digital…

Leveling up your IT talent strategy

Fueled by a spirit of renewed optimism, CEOs are setting big, bold agendas for innovation and growth that will depend on sustaining the momentum of their digital transformations. And they’re looking to CIOs to build the future-ready workforce necessary to capitalize on these opportunities and drive the business forward. In a tight labor market, with jobs being redefined and new skills in high demand, you won’t…

Making the most of university tech talent

Enterprises need technology talent. Lots of it, and in a variety of areas — especially those with high demand, such as artificial intelligence, data analytics, cybersecurity, and internet of things (IoT), to name a few. Fortunately, beyond the traditional job market, there’s a wealth of potential resources they can tap: the hundreds of colleges and…

Five big ideas for reinventing IT

Driven by a need to meet rapidly evolving business requirements, CIOs find themselves writing a new playbook, one focused on agility, overcoming old habits and technical debt, reskilling the workforce, and even reshaping the IT mandate. The big ideas offered here came up in CIO’s recent CIO Think Tank discussions on IT reinvention—virtual roundtables that…

6 tips for ensuring IT manager success

A CIO’s success (and long-term employment prospects) largely hinges on how well individual department managers do their jobs. Since performance can’t be accurately measured by gut feelings or managers’ assurances, it’s important to use metrics and related indicators to quantify department leaders’ short- and long-term effectiveness. Is your management team doing all it can to…

Papa John's serves up AI for more efficient ordering

Chain restaurants of all culinary persuasions have experimented with virtual assistants, which provide another digital channel through which customers may order food. However, few quick-service chains are using artificial intelligence (AI) to help humans take orders more quickly and personalize service. Here, Papa John’s thinks it’s cracked the code with its AI-assisted call center. The…