As the world obsesses about a future filled with autonomous cars and robot workers, the simple chatbot has become today’s reality on the front lines of customer service. Companies are deploying platoons of talking AIs, integrating chatbots into every facet of communication between users and company. The current generation of chatbots emerged from two traditions.…
Artificial intelligence and data science offer great promise for delivering business value across the enterprise. IT organizations and lines of business units alike are rushing to make good on this potential, but AI and data science initiatives can’t be rushed. Yes, there are instances in which an individual with some expertise in data science grabs…
Julie Ouska, CIO/VP, IT, Colorado Community College System, and host Maryfran Johnson discuss disruption in the higher-education space, workforce development and the competitive landscape, as well as IT strategy, leadership and much more.
Read More from This Article: CIO Leadership Live with Julie Ouska, CIO/VP, IT at Colorado Community College System
Source: IT Strategy
Single sign-on products have been around for a while, but the latest generation of SSO products have moved to the cloud. Vendors include Okta, OneLogin, McAfee, Numina, RadiantLogic, SecureAuth, Symplified and SmartSignin. See the story version. McAfee Cloud Identity Manager McAfee has probably one of the largest collection of identity providers of any product we’ve…
A core tenet of successful digital transformation is a laser focus on customers. After all, if your organization struggles to relate to your customers, delivering the products and experiences they desire is next to impossible. That’s the challenge Erich Umar faced when he joined State Street in 2016 as head of technology experience management. Employees…
When Kaiser Permanente Chairman and CEO Bernard J. Tyson announced the healthcare provider’s mission to “improve not only the health of our members, but also that of our communities,” Dick Daniels, executive vice president and CIO, knew technology would be a major driver in achieving that ambitious goal. Daniels, who has been EVP and CIO…
Platform domination is a feature of several industry sectors, especially ones where there is a winner-takes-all outcome that is hard to replicate or compete against. Google dominates search. Amazon dominates e-commerce. Facebook dominates social media. And so on. In several industries, dominant incumbent firms have also developed their own platforms to get in front of…
If you sketched out how IT roles will change in the coming years, you’d likely envision tech roles maturing around emerging and high-value technologies, such as AI, data science, and the cloud, as well as a continuing focus on security across industries and business divisions. These topics frequently came up in our discussions with tech…
The CDO title is probably the most frequently used title other than CIO or CTO to describe an “evolved” technology executive. The “D” in the CDO means different things based on the needs and objectives of the organization and the scope of responsibilities. For example, the chief digital officer is often focused on leading digitization…
We hear the term “digital transformation” all the time, and probably too often in my humble opinion. But what does it really mean and why does it appear to be a never-ending struggle that permeates our existence? Is it a task condemning us to repeat pushing a digital boulder up a mountain like Sisyphus, only…