The coronavirus pandemic has pushed IT leaders to move at breakneck pace and accomplish objectives they never conceived likely, let alone possible. Perhaps nowhere has this been more acute than in the call center. T-Mobile, for instance, sent 12,000 customer representatives located in 17 call centers around the globe to work from home in the…
Amazon Web Services (AWS) remains the most widely adopted cloud platform on the market used by companies such as Netflix, Apple, Slack and Adobe. And that makes AWS certifications among the most valuable certifications you can earn in IT. Three of the 10 highest-paying certifications in the U.S. are offered by AWS, and the average…
Artificial intelligence (AI) as intermediary is among the most popular tools in customer support, with businesses frequently dispatching software bots instead of humans to serve customers. You’ve likely experienced this trend firsthand when you’ve called a customer service number and an interactive voice response (IVR) system routed you to the right information funnel (if you’re…
Paul Ryan stepped into the CTO post at OpenX in 2017 and found an IT department in need of an overhaul. OpenX, a technology company that makes a programmatic advertising platform, was still 100 percent on-prem. It had five data centers holding 45,000 servers and an IT team organized around the legacy skills needed to…
As cloud adoption hits another growth spurt, companies are discovering the power of mixing and matching cloud services into solutions that address almost any business need
Read More from This Article: The state of cloud computing in 2020
Source: News
Education doesn’t have to be expensive — there are plenty of free courses to brush up on your IT skills that require nothing more than an internet connection and a laptop or smartphone. The following twelve online education providers offer free programs and courses on nearly any technical domain. It’s a great way to dip…
Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company’s evolution – and how the workplace continues to change. (Insider Story)
Read More from This Article: Q&A: Box CEO Aaron Levie looks at the future of remote work
Source: News
The COVID-19 pandemic has not only shaken up business as usual, sending large portions of the workforce to work from home, it’s also pushed companies to hire from home. Recruiters and hiring managers are now faced with the task of vetting candidates remotely, a challenging prospect for many organizations and roles, especially for technical interviews…
Some lies are necessary. Like that smile you fake when agreeing to a budget cut. But there are lies you tell yourself — either because of optimism or to sleep at night — that are time bombs. And when they come for you, you’re rarely able to cope with the disaster they bring. Maybe you…
As a result of COVID-19, all tech workers are now working from home. This means that the mantra of “bringing your whole self to work,” a concept introduced by Mike Robbins, invariably includes a requirement to show your colleagues your most personal space of all: your home. When I landed my first remote job two…