Kyndryl is the new name for IBM’s managed infrastructure services business, which will spin off as a separate company by the end of 2021. Initially, little will change for customers — except perhaps the logo on their invoice — but in time Kyndryl’s split from IBM will allow both businesses to innovate and to work with…
Nearly four years ago, Mihir Shah had a vision for fundamentally changing Fidelity Investment’s data strategy. Then CTO, Shah pushed to become the company’s first ever enterprise head of data architecture and engineering to enact that vision, what he calls a “next-generation data pipeline.” At the center of that vision was one key tenet: “No…
As an IT executive, your ability to influence others in the workplace is an essential component of professional success. Just think of all the times you need the assistance or approval of your C-suite peers to achieve your objectives. This includes everything from gaining the support of your business partners on an important IT initiative…
Sentiment analysis defined Sentiment analysis is analytical technique that uses statistics, natural language processing, and machine learning to determine the emotional meaning of communications. Companies use sentiment analysis to evaluate customer messages, call center interactions, online reviews, social media posts, and other content. Sentiment analysis can track changes in attitudes towards companies, products, or services,…
In today’s rapidly evolving IT world, having a highly trained staff is as important as taking advantage of the latest technologies and management practices. Yet despite the efficiency, productivity, and competitive benefits an expert team generates, many CIOs fail to pay sufficient attention to their organization’s training strategy, overseeing programs that, frankly… really kind of…
Many CIOs rose to the front lines of leadership during the COVID crisis, as they accelerated their organizations’ digital transformations to survive the pandemic and its economic fallout. But not all IT leaders gained that prominence. Some remain stuck in an order-taker role, where they support their company’s initiative and enable its strategic agenda but…
High-performing teams don’t just happen. They require keen recruitment, staffing, and training strategies — all of which should focus on creating a diverse and inclusive (D&I) culture. Research shows that inclusive teams perform up to 30% better in high-diversity environments, according to Gartner. This is the result of several key advantages D&I teams can give…
Cloud platforms, managed service providers, and organizations undertaking digital transformations are beginning to reap the benefits of an emerging IT trend: the use of AI-powered IT operations technology to monitor and manage the IT portfolio automatically. This emerging practice, known as AIOps, is helping enterprises head off potential outages and performance issues before they negatively…
Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It’s easy, for instance, to rely on the wrong metric to track a specific operation, a mistake that can lead…
Last year, a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection? That’s the question explored in a series of virtual CIO Think Tank roundtables held in…