‘Cloud’ is a buzzword that has run its course in a lot of industries, but there is a resurgence of cloud talk in the contact center arena these days. Contact Center as a Service (CCaaS) is a high-priority digital transformation project for many businesses around the world, and some of the biggest players in tech…
CIOs supporting a hybrid mix of in-office and remote workers, and those who float between, need to implement new tools and strategies to get it right. But they will also need to change how they think about hybrid work, which analyst firm Forrester characterizes as “messy” even as it says 51% of organizations are moving…
The employees you need may already be on your team but out of sight. Looking for existing staff with transferable skills, hidden skills, technical learnability, and hidden knowledge can bring these potential employees into focus. Transferable skills These are comprised of knowledge, experience, and abilities that make it easier to learn new skills. Within IT,…
The new year brings familiar problems for cities around the world. Many countries are still facing a multitude of crises: climate change continues to accelerate, economies are under pressure, and consumers are coping with inflation and skyrocketing energy bills. But a new year also brings a renewed sense of optimism and fresh focus. Innovators are…
Like its predecessors, COP27 offered mixed results. As the conference’s detractors have long lamented, if COPs were truly effective, we wouldn’t have needed 27 of them. Still, there are some genuine marks of progress to celebrate. A landmark “loss and damage” fund will come as welcome news for the many vulnerable countries that have been…
Building and managing infrastructure yourself gives you more control — but the effort to keep it all under control can take resources away from innovation in other areas. Matt Doka, CTO of FiveStars, a marketing platform for small businesses, doesn’t like that trade-off and goes out of his way to outsource whatever he can. It…
Karl Nicholson, Technology Evangelist at Slack Ask any tech team, and they’ll tell you that the use of workplace apps has skyrocketed in recent years. Off the back of the pandemic, an age of technological empowerment swept in — where employees had greater autonomy in choosing the best tools they needed to do their best…
Fred Laury, Chief Digital Officer at TAB New Zealand, on the importance of empathy to influence and collaborate, how the CIO role is changing post-pandemic, and how he’s learned to adjust the sails in rough waters. Watch this episode: #id63c6c7913dc20 .jw-wrapper::before { content: “IDG” !important; } Listen to this episode: CIO, CIO Leadership Live …
The PDF is a de facto electronic file format for a wide range of industries, giving organizations a reliable way to present information to others in a format that remains consistent no matter the user’s underlying hardware or software. From financial statements and invoices to purchase orders and healthcare records, PDFs are a fundamental element…
Aerospace organizations are pushing new boundaries every day. Their products, research, and technologies are changing the way the world works. We see it every day in the way humanity relies on communication, global positioning, and special analytics to enable smart cities, smart cars, and smart factories. It is their ability to systematically innovate, push boundaries,…