Conversational AI is changing the way we do business. In 2018, IBM boldly declared that chatbots could now handle 80% of routine customer inquiries. That report even forecasted that bots would have a 90% success rate in their interactions by 2022.[1] As we survey the landscape of businesses using conversational AI, it appears to be…
By Jeff Carpenter You might have heard of Apache Cassandra, the open-source NoSQL database. And you might know that some big, very successful companies rely on it, including LinkedIn, Netflix, The Home Depot, and Apple. But did you know that Cassandra is used by a huge range of companies — including small, cloud-native application builders,…
Josh Robb, Chief Product and Technology Officer at Tend Health, on what he’s learned founding and scaling start-ups, the importance of candid feedback and enabling a just culture, and why the best leaders are always great storytellers. Watch the episode: #id6398a85f3c186 .jw-wrapper::before { content: “CIO NZ 06122022 Josh Robb” !important; } CIO Leadership Live …
For many enterprises, the pandemic involved rapidly deployed ways of enabling remote working. Today, the need for long-term solutions means that hybrid working is one of the top three trends driving network modernization – as reflected in the 2022-23 Global Network Report published by NTT. According to the survey data for this report, 93% of…
Is the move to cloud a modern gold rush? This seems to be the case for many organizations as they embark on a cloud strategy to support their business goals. But there are pitfalls along the way: the cloud is, after all, simply an enabling technology and not a solution in itself. Organizations are increasingly…
Oracle on Monday said it will continue to invest $2.4 billion per quarter in its cloud business, which accelerated 48% in the second quarter, helping the company revenue grow 25% year-on-year, without accounting for currency fluctuations. Cloud services as a category, according to CEO Safra Catz, has been growing faster than license support. The company…
Efficient supply chain operations are increasingly vital to business success, and for many enterprise, IT is the answer. With over 2,000 suppliers and 35,000 components, Kanpur-based Lohia Group was facing challenges in managing its vendors and streamlining its supply chain. The capital goods company, which has been in textiles and flexible packaging for more than…
Once relegated to the back office, CIOs are now key customer-facing leaders charged with delivering great customer experiences. According to our State of the CIO 2022 survey, 57% of responding IT leaders say improving customer experience (CX) is a top goal, while 81% are implementing new technologies to support customer interactions. Research also indicates that…
Kidney diseases are a leading cause of death in the US, claiming more than a quarter million lives each year. Roughly 37 million people in the US are inflicted with chronic kidney disease (CKD) although most are undiagnosed. Left untreated, CKD may advance and can lead to more serious medical issues such as high blood…
Martin Bernier, CIO, University of Ottawa discussed continuous learning, building diverse and equitable teams, and allyship to support diversity in technology. Watch this episode: #id63985fa773467 .jw-wrapper::before { content: “CIO LL Canada Martin Bernier_2” !important; } Listen to this episode: CIO, CIO Leadership Live Read More from This Article: CIO Leadership Live with Martin Bernier,…