Enhancing customer care through deep machine learning at Travelers
New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. Managing all of its facets, of course, requires many different approaches and tools to achieve beneficial outcomes, and Mano Mannoochahr, the companyâs SVP and chief data & analytics officer, has a crowâs nest perspective…