You’ve heard it before: change is the only thing we can count on. It’s especially true in today’s volatile job market and constantly changing work landscape. With so much in flux, organizations that fail to preserve their institutional knowledge are inviting major losses in productivity and innovation. The reality is that doing nothing to surface,…
The skills that make some IT pros invaluable can be hard to put your finger on, but tech leaders say the high-performers on their teams share similar traits that are helpful to identify when recruiting — and to keep teams running smoothly. These indispensable technologists are always solving problems, and they consistently bring enthusiasm to…
Politics gets a bad rap. Or is it rep? When a CIO proposes a transformational initiative that fails to get traction, they often complain that politics got in the way. They might even add the once-humorous, now tired definition — that politics gets its name from “poly” (many) followed by the name of a popular…
If there is one universal truth, it’s that fashion is fickle. In the apparel industry, what’s in fashion one day may be out of fashion the next. So, if you’re an apparel manufacturer, you need the most efficient, responsive, and innovative operation possible. That way, you can keep up with ever-changing demand and stay in…
Listening to customers is a strategy that often sounds good on paper but is soon overshadowed by other areas of business or trends. Hyland, however, remains laser-focused on making sure customer success is the key to product improvements and a core component of the company’s culture. We spoke with Drew Chapin, CMO at Hyland, to…
For many of today’s IT teams, there’s a common, recurring question that keeps being posed: Why are we doing this? This question is fundamental, some may say basic, but it is often one that teams don’t get good, solid answers to. Further, this speaks to a broader lack of visibility and insight. Among the many…
As popularity of project collaboration software grows along with other software-as-a-service products, a research report from SaaS purchasing platform Vertice shows that more than 90% of enterprises are overpaying for these tools. The project collaboration software market is estimated to reach a value of $27.40 billion by the end of 2022, from $21.69 billion…
What’s in a name? For Chris Bedi, who joined ServiceNow as CIO in September 2015, a lot: the company recently gave him a new title, chief digital information officer, and rebranded his IT team as “digital technology.” “The rebranding is an acknowledgement of how the role has changed,” he says, but is also intended to…
It’s Business 101: A company exists to make money. So as a CIO, Ajay Sabhlok believes his mandate is “to figure out how to generate revenue for the company.” Sabhlok, CIO and chief data officer of security technology vendor Rubrik, says he does that by searching for unmet needs, bottlenecks, and problem areas and then…
The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). During the pandemic, they became even more critical. Today’s contact center agents handle 7.2 more calls per day than they did pre-pandemic. The contact…