Digital services are the lifeblood of any modern enterprise, acting both as the face of the business to customers and the backend muscles that keep the organization moving. But the complexity of these services is greater than ever and continues to grow. Even as organizations modernize some technology components, IT must continue to maintain their…
This article was co-authored by Shail Khiyara, President & COO, Turbotic, and Rodrigo Madanes, EY Global Innovation AI Leader. The views reflected in this article are the views of the authors and do not necessarily reflect the views of the global EY organization or its member firms. Many enterprises are accelerating their artificial intelligence (AI)…
To understand service health, IT needs to examine availability, security, performance, and log data from all layers of the ecosystem. Accomplishing this task requires observability driven by artificial intelligence (AI). Simply put, observability is the ability to look at data from all of an organization’s tools to understand the state of an application or service.…
As a global company with more than 6,000 employees and more than $2 billion in annual revenue, BMC faces many of the same data challenges that other large enterprises face. The organization has 500 applications for business services, 80,000 VMs, 3,000 hosts, and more than 100,000 containers. BMC needed a solution to transform this large…
Retailers are pushing their customer service and supply chain systems to new limits in anticipation of record spending this holiday season. Increasingly, they’re relying on generative AI to help them deliver on rising demand. Just a year after the release of ChatGPT, gen AI is generating value in many different industries, including retail. Salesforce predicts gen AI will account…
Supporting enterprise security during a cloud migration can be rife with pitfalls that can derail the initiative and ruin the customer experience. It’s no joke—I know a finance director who suffered this fate. She joined the company in the middle of a corporate cloud transformation initiative and inherited a new Privileged Access Management (PAM) solution…
Digital transformation is revolutionizing the way organizations operate. Intelligent new services and infrastructure can optimize cost and performance, but the rapidly evolving technology environment also introduces complexity. Without access to the expertise and insights you need to manage fast-evolving hardware and software infrastructure as efficiently as possible, it can be an uphill battle to keep…
When speaking with IT leaders from the world’s largest companies about their greatest business challenges, there’s one thing I hear often. They all want to be future proof, where their operations become more flexible and resilient so they can bounce back faster to unforeseen challenges. It’s easy to see why. In a world where macroeconomic…
OpenAI’s recent announcement of custom ChatGPT versions make it easier for every organization to use generative AI in more ways, but sometimes it’s better not to. Two AI safety summits in as many weeks on both sides of the Atlantic raised questions about the potential dangers of AI, but neither the science fictional threats of…
British multinational packaging giant DS Smith has committed itself to ambitious sustainability goals, and its IT strategy to standardize on a single cloud will be a key enabler. The London-based industrial manufacturer, which currently runs multiple cloud platforms due to early experimentation and several acquisitions, has opted to consolidate its cloud and data operations onto…