Nowadays, most any business function — customer contact centers, data analysis, software development, finance, payroll, and more — can be outsourced. Cost-cutting remains a major driver, but companies also like the potential to build more resilient and agile organizations. There are plenty of benefits, ranging from the ability to tap specialized talent, to minimizing fixed…
AI hype and adoption are seemingly at an all-time high with nearly 70% of respondents to a recent S&P report on Global AI Trends saying they have at least one AI project in production. While the promise of AI can fundamentally reshape business operations, it has also created new risk vectors and opened the doors…
Suppose you lead IT at a VC-backed startup. It just crossed $100M in revenue and is approaching a major liquidity event, such as an IPO. It’s exciting stuff. But as you speak with an expanding cadre of lawyers, accountants, and bankers, you start to appreciate what such an event means for your department. You start…
Diversity is a hot topic in the tech industry — and because it’s discussed frequently, it might be easy to feel like things have already changed. But according to data from a survey from Women Tech Network, women earn around $15,000 less per year than their male counterparts, with an average annual salary of $60,828…
Manufacturers are increasingly looking to generative AI as a potential solution to these and other challenges. Research from Avanade, a technology expert that specialises in the Microsoft ecosystem and partner solutions, suggests that 92% of manufacturers aim to be AI-first within a year. This is an ambitious target given that just 7% currently use AI…
Captive centers are on the rise. You’d be forgiven if you’re wondering whether you’ve stumbled on an article from 2016, but, in fact, the practice of launching an offshore IT center wholly owned and operated by the enterprise it serves is back in vogue with notable twists. Everest Group, which monitors 8,500 captive centers around…
Generative AI offers great potential as an interface for enabling users to query your data in unique ways to receive answers honed for their needs. For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. But before using generative AI to answer…
Digital transformation refers to using technology to fundamentally change how your organization operates and delivers value to your customers and stakeholders. However, it goes beyond simply acquiring new technologies. It also requires a rethink of your business strategy to embrace advances in cloud computing, analytics, AI, IoT and automation. You may not have started your…
In the realm of Wide Area Networks (WANs), traditional routers have long been the backbone of network infrastructure, albeit with their limitations. The conventional approach involves configuring and maintaining each router individually, which often lacks the flexibility required for the dynamic needs of modern businesses. However, a transformative technology known as Software-Defined Wide Area Network…
Many organisations in India are migrating to the cloud, and there is no shortage of cloud providers. But if you want cloud to revolutionise your business, it won’t help to get stuck with a basic cloud configuration that works by default but doesn’t keep pace with your evolving goals. This is what Mobicule Technologies, an…