“Vision is the art of seeing what is invisible to others.” – Jonathan Swift Given the rapid and accelerating rate of business change and competition, it is not unusual for businesses to want to deploy a major new product or upgrade rapidly. Sometimes business survival might hang in the balance and depend on such a…
While AI’s impact on the workforce is clearly top-of-mind for most organizations, executives have many additional questions which need to be addressed to clarify the impact of the technology on their business models, processes, products and services – and their market and competitive position under different AI adoption scenarios. The exact question set varies by…
The banking industry is experiencing tremendous change as customers opt for superior digital service delivery and better value from traditional products and services. This shift has resulted in a notable decrease in “bricks and mortar” service delivery. In 2017, European Union banks closed 9,100 branches and cut around 50,000 staff, according to data published by…
It can be a short path between project initiation and project failure. And while not every failing project is worth recovering, project managers who heed early warning signs of project failure can rescue a troubled project by tapping their valuable training and experience and executing the following. Tip 1: Recognize the signs of trouble First…
SAP is inviting customers to pay for its software per record created when they access it indirectly through third-party apps and services, and not per named user as it does today. It’s also promising to build a wall between its sales and license auditing departments, so that customers don’t feel threatened during commercial negotiations. […
Customer-obsessed organizations are winning. It’s as simple as that. Amazon dominates because its track record of innovation has disrupted numerous industries. We know them because of their numbers: 42,000 percent rise in stock price since their IPO, market value of $423 billion, and a meteoric rise up the Fortune 500 ladder to No. 12 last…
Everybody has bad habits, but sometimes they can turn into compulsions. While technology addiction is a real thing, especially for teenagers, IT pros have their own monkeys on their backs. Whether you’re an infrastructure junkie or a Slack head, chasing the data dragon or mesmerized by the blinking lights on your network operations center dashboard,…
Digital transformation for large enterprises is a humongous undertaking that can typically span across several years. CIOs at the helm of digital transformation are under immense pressure to rapidly deliver results. However, despite the allocation of millions of dollars to digital transformation, many organizations are struggling with aligning technology spend with business outcomes. Some organizations…
Hype over artificial intelligence reached its zenith in 2017, with CIOs, consultants and academics touting the technology as potentially automating anything from business and IT operations to customer connections. Yet through the first calendar quarter of 2018 several media organizations reported on the dangers of AI, which involves training computers to perform tasks normally requiring…
When we translate strategic objectives into architecture, we blend assets such as people and technology that will work and interact in certain ways to deliver customer value and eventually financial outcomes. This path (Strategy Maps slightly modified) from assets to processes to customer value to financials seems obvious. However, only the last three are measured…