How BSH boosted their knowledge power to deliver better customer service
The approximately 60,000 employees of BSH Home Appliances Group (BSH) would agree with a phrase invented more than 400 years ago by an Englishman, Sir Francis Bacon. For those employees striving to meet their company’s goal of improving customers’ quality of life at home, Bacon said it best, “Knowledge is power.” Based in Munich, Germany, BSH,…