Tag Archives: art

5 ways AI is transforming customer experience

Cutting-edge companies are turning to artificial intelligence and machine learning to transform how they interact with customers, strengthening those relationships, distinguishing themselves from competitors, and increasing revenues. At the center of this transformation are technologies such as chatbots, recommendation engines, personalized communications, intelligent ad targeting, and image recognition. Gartner analyst John-David Lovelock predicts that AI-derived…

10 hot startups targeting today’s key IT initiatives

CIOs would love to centralize technology purchasing decisions with a handful of strategic partners, but the reality is that incumbent technology providers can’t always address all of IT’s needs, especially when it comes to emerging technologies. That is why enterprise startups have always played a crucial role in IT portfolios. These days many CIOs regularly…

The 10 best coding bootcamps

If you’re looking to beef up your developer teams, don’t discount talent from coding bootcamps. Many bootcamp graduates are eager to make a career change, get back into the workforce after a leave or simply add to their existing coding skills. But how can you gauge the quality of coding bootcamps to ensure you are…

IDG Contributor Network: How business relationship management maximizes the value of IT

I had the pleasure of speaking with Joe Hayes and Jim Brusnahan on the topic of business relationship management (BRM). Hayes is the CIO at Prudential’s Group Insurance business unit, and Brusnahan is the Director of IT Business Partners at Johnson Controls. Both of these individuals are extremely knowledgeable and supportive of the BRM as…

Inside NTT Data-Dell Services’ massive technical integration

Most CIOs who have integrated IT systems in a merger of two large enterprises will tell you they’d rather spend an afternoon getting root canals. The challenge, which some CIOs have likened to changing the engine on an airplane while it’s in flight, is to ensure that business doesn’t miss a beat amid complex systems…

11 red flags to watch for when hiring

It’s a hiring worst-case scenario: A job candidate aces every aspect of the interview process, but after joining the company, they can’t get the job done. Or perhaps worse, the new coworker is capable but so disruptive the rest of the team suffers. It happens. Even when resumes and references check out, the hiring process…

Amazon’s biased AI recruiting tool gets scrapped

“History is written by the victors,” Winston Churchill famously said. (The irony, I’m sure, was unintentional; Churchill himself being one of those ‘victors’ who, while best known for leading Western Europe through WWII, was a white, straight, cis-het man with violent imperialist ambitions and was unabashedly racist.) In artificial intelligence (AI), too, it seems, future…

Privacy Shield review: Prepare for the worst

CIOs should hope for the best but prepare for the worst when transferring personal information across the Atlantic. That’s the advice of experts watching the European Commission conduct its second annual review of the Privacy Shield data-sharing agreement. Privacy Shield allows businesses to export the personal information of their customers or employees to the U.S.…

IDG Contributor Network: Shadow IT: the CIO’s perspective

CIOs have many reactions to shadow IT. Some complain that IT is generally measured as a success only by delivering something the business wants. However, IT organizations can get caught up in just doing cost control, security and overarching governance. With this context, CIOs say, it’s important to realize that shadow IT is not the…

G6 Hospitality finds room to grow in AWS cloud

Jessie Burgess has learned a valuable lesson over the past few years: You can only duck digital disruption for so long; eventually those legacy systems catch up with you. That’s why the CIO of G6 Hospitality, parent company to Motel 6 and Studio 6 hotel brands, is migrating critical business applications from creaky on-premises systems…