8 tips for managing a remote workforce

No one expects a pandemic, but those who created contingency plans are easing into the transition. For the rest of us, here are eight ways to keep things running smoothly while ensuring your approach reflects the reality of the epidemic and gauges how your employees are faring during the crisis. Read More from This Article:…

What is the Zachman Framework? A matrix for managing enterprise architecture

What is the Zachman Framework? The Zachman Framework isn’t exactly a methodology, at least not in the way most IT management frameworks are, mainly because it doesn’t offer specific processes for handling data. Instead, it’s considered an “ontology” or “schema” to help organize enterprise architect artifacts such as documents, specifications and models. The framework considers…

Top 14 ITSM tools for 2020

As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business, and the tools aimed at supporting your organization’s ITSM efforts are evolving to support those needs. ITSM tools help organizations streamline customer service, starting with the IT help desk. These suites help IT departments maintain ticketing…

How to assess soft skills before you hire

It used to be that hiring IT staff was merely hard. Finding (and landing) that complex array of technical skills remains a tall ask. But as technology becomes further entwined with the business and IT has become more customer-centric, IT positions demand not only technical know-how but also emotional intelligence, creativity, persuasiveness, adaptability, a communicative…

7 IT restructuring mistakes to avoid

How IT operates is changing constantly and rapidly. As more tech departments lead digital transformation initiatives, finding the right, new way for IT work to get done is a core, though often overlooked issue. Such forces, combined with conventional drivers such as mergers and acquisitions and cost-cutting exercises, have many CIOs restructuring their teams while…

Why seek a board seat?

Enterprise CIOs today have a double-edged opportunity at the boardroom table. One side of that opportunity is the classic role CIOs currently play as senior executives on the CEO’s team. The other side is more aspirational — but increasingly attainable — as one of the corporate directors on the board itself. For CIOs interested in…