Artificial intelligence (AI) has been hailed as the answer to just about every IT problem, including eliminating the dreaded skills gap, supercharging productivity, securing networks and ensuring competitiveness. Its potential seems unlimited, and no one wants to get left behind. However, despite the ongoing – and mostly justified – hype cycle around AI, it’s imperative…
From the first days of the pandemic, IT leaders have had to grapple with wildly unexpected circumstances — from transitioning thousands of employees to a work-from-home (WFH) environment, to near overnight platform rollouts in support of virtual teams. And for many, culture has proved to be the key unsung factor in their organizations’ ability to…
What makes IT organizations fail? Often, it’s the adoption of what’s described as “industry best practices” by people who ought to know better but don’t, probably because they’ve never had to do the job. From establishing internal customers to instituting charge-backs to insisting on ROI, a lot of this advice looks plausible when viewed from…
The move to value-based care was already in full swing when the COVID-19 pandemic interrupted. But the health system’s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care. Value-based care puts a premium on using approaches that get care to…
As the coronavirus swept through Washington state earlier this year, Providence quickly had to enable thousands of staff to work remotely, a tall task for an organization that traditionally provided access to privileged information from desktops. The healthcare system, which employs 120,000 caregivers across 51 hospitals and more than 1,000 clinics on the West Coast,…
During the coronavirus pandemic, CIOs gained political capital by fortifying business operations and digitizing services in accordance with social distancing decrees. From accelerated migrations to new collaboration tools to implementing contactless services, IT leaders reprioritized roadmaps to empower employees and serve customers. Now comes the hard part: building on that newfound clout as the pandemic…
The more things stay the same, the more they change.
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Source: IT Strategy
Rick Rioboli, CIO of Comcast since 2017, has a background in product engineering, a perspective that comes in handy as he leads in customer lifecycle management, data, and enterprise IT. In a recent conversation, we discussed how IT can strike a balance between order taking and designing the perfect platform. We also discussed how to…
Technology professionals who know how to help organizations get the most out of their information resources — data scientists, in particular — are in high demand and short supply. Some enterprises are taking matters into their own hands by creating data science training programs to upskill or cross-train employees to be data scientists. [ Learn…
Slack’s popular business chat app will be integrated with Salesforce’s cloud tools, serving as the front end for its Customer 360 portfolio.
Read More from This Article: Salesforce scoops up team chat pioneer Slack for .7B
Source: News