On any given day, UPS delivers roughly 21 million packages (far more in December), creating millions upon millions of data points as it tracks the real-time status of each of those packages as they move across the company’s shipping network. In the past, UPS relied on historical data and know-how from expert planners to track…
Unlike many other industries, media is used to ongoing change with the news cycle, the platforms its customers use, and changing business conditions. But core principles that leverage technology are what keep properties like The Washington Post relevant across the decades. Join us to learn how technology plays a key part in their overall business…
Over the past decade, chief data officers (CDOs) have been increasingly recognized for the value they bring to an enterprise. In fact, 65% of companies now have a CDO, a major increase from 12% in 2012. CDOs today are responsible for all of an organization’s data strategies, from data management to governance to privacy and…
Fueled by a spirit of renewed optimism, CEOs are setting big, bold agendas for innovation and growth that will depend on sustaining the momentum of their digital transformations. And they’re looking to CIOs to build the future-ready workforce necessary to capitalize on these opportunities and drive the business forward. In a tight labor market, with jobs being redefined and new skills in high demand, you won’t…
Enterprises need technology talent. Lots of it, and in a variety of areas — especially those with high demand, such as artificial intelligence, data analytics, cybersecurity, and internet of things (IoT), to name a few. Fortunately, beyond the traditional job market, there’s a wealth of potential resources they can tap: the hundreds of colleges and…
CVS Health is one of the largest businesses in the world, with the mission to be a technology innovator in providing frictionless health services to their millions of customers. How does a business of that scale, with a recent a massive acquisition (Aetna) and previous acquisition of Caremark, change the way it develops and delivers…
Driven by a need to meet rapidly evolving business requirements, CIOs find themselves writing a new playbook, one focused on agility, overcoming old habits and technical debt, reskilling the workforce, and even reshaping the IT mandate. The big ideas offered here came up in CIO’s recent CIO Think Tank discussions on IT reinvention—virtual roundtables that…
A CIO’s success (and long-term employment prospects) largely hinges on how well individual department managers do their jobs. Since performance can’t be accurately measured by gut feelings or managers’ assurances, it’s important to use metrics and related indicators to quantify department leaders’ short- and long-term effectiveness. Is your management team doing all it can to…
Chain restaurants of all culinary persuasions have experimented with virtual assistants, which provide another digital channel through which customers may order food. However, few quick-service chains are using artificial intelligence (AI) to help humans take orders more quickly and personalize service. Here, Papa John’s thinks it’s cracked the code with its AI-assisted call center. The…
Join us as we reveal IDC’s outlook for overall IT demand and how it’s being shaped by companies shifting from a singular focus on digital transformation to digital resilience. We’ll look at the role technology will play as organizations adapt their work, security, apps and infrastructure in a digitally driven economy. We’ll share the implications…