By Simon Harrison, Senior Vice President and Chief Marketing Officer, Avaya What creates loyal, brand advocating customers? After years of striving to “delight” customers to exceed service expectations, the trend has shifted to creating effortless experiences—and for good reason. Dazzling customers with “delightful” moments doesn’t deliver on its promise of building loyalty. Rather, it drives…
In his 30-plus-year career, Richard Wiedenbeck has run the bases on business roles. He’s been a program manager, headed up business development, served as the president of a project consulting company, and even earned a near six-figure salary as a professional magician. It’s only been in the past decade or so that he’s capped off…
The world of the UK CIO is a dynamic one. It’s not unusual to find tech leaders facing new, challenging roles where they can bring their experience and digital transformation vision to fruition. Here, we bring you all the relevant announcements from the movers and shakers of the CIO UK community. Do you have any…
Last year was another tough one for CIOs. New procedures had been put in place to deal with the challenges COVID-19 had thrown up, but the pandemic was far from over. As we enter 2022, many of the same challenges to business resilience remain, but technology continues to evolve. This year, CIOs in the Middle…
Artificial Intelligence (AI) is quickly becoming one of the most important technologies for financial companies of all types. The ability to respond faster than people, to automate processes through AI, enables companies to do more with less and expand their operations. They are also able to offer more advanced – and more timely – services.…
Few organizations can flip a switch to a modern IT infrastructure and data landscape. Yet instead of viewing the legacy environment as a burden, imagine maximizing the value of existing data and IT assets. What’s key: make them an essential pillar of a modern enterprise with the right partner and platform. Companies have doled out…
When organizations talk about migrating core enterprise applications to cloud, much of the focus is on operational efficiencies and the benefits of trading up hefty, upfront capital expenditures for more manageable subscription pricing. Often underplayed, particularly when it comes to SAP environments, are the innovation advantages of cloud migration. Moving SAP to the cloud provides…
By Jerry Hoff For many security professionals, the idea of Zero Trust can be quite daunting. It assumes that everything – every asset, device, data flow and user–could be fraudulent, potentially marking the beginning of an attack, until enough evidence to the contrary is offered. Even then, authentication or privileges can be automatically revoked as…
Artificial intelligence and machine learning can slash the number of false alerts that tie down operations staff, speed troubleshooting of problems, and help developers and architects understand and manage fast-changing, cloud-based IT environments. But CIOs should not expect what some customers call “magic” results, such as automatically predicting and fixing any conceivable IT issue, or…
Oracle has announced the launch of its new Oracle Johannesburg cloud region, the company’s 37th worldwide and its first on the continent, signalling growing confidence in the future growth of cloud services in Africa, and its long-term faith in Gauteng as the premier regional hub. Demand for enterprise cloud services has been growing rapidly on…