Sentiment analysis is beginning to prove its mettle in the enterprise. This analytic technique, which enables companies to determine the emotional value of communications, is finding traction in a range of use cases, from meeting transcription to customer service and feedback. These days, sentiment analysis relies largely on supervised or semi-supervised machine learning algorithms. All…
Workflow management platform vendor ServiceNow is partnering with process mining specialist Celonis to help enterprises prioritize and optimize process automation. The partnership will make it easier for CIOs to combine the capabilities of both platforms when the joint is available, which is expected for the first half of 2022, according to Celonis representative Faiz Mandviwalla.…
Edward Wagoner, Digital CIO at JLL, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will discuss the evolving digital/physical workplace, the new “F” word, smart buildings and more. This episode is sponsored by Tableau. Discover more at https://www.tableau.com/tableau-for-it/data-platform. To read this article in full, please…
No matter where you are in your career path, a terrific mentor can help you take on bigger roles, gain insight into technical challenges, and become a better leader. Being a mentor, too, is an important career move — and not only because it looks good on your CV and flatters your ego. Mentoring can…
It’s a challenging time for IT leaders helping build businesses back better, with some of their biggest challenges being finding the workers, skills, and budget to deal with the workload. That, at least, is what IDG Research found in its just-published study of CIO Technology Priorities. The study, conducted in May 2021, asked IT leaders…
The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every list of must-have IT certifications, and for good reason. As an IT management framework, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective…
Chatbot definition A chatbot is a software application designed to simulate human conversation with users via text or speech. Also referred to as virtual agents, interactive agents, digital assistants, or conversational AI, chatbots are often integrated into applications, websites, or messaging platforms to provide support to users without the use of live human agents. “Chatbots…
With the rapid pace of technological change comes the need for upskilling IT workers — especially when talent is hard to come by. For IT leaders, the pandemic’s ongoing disruption of the workplace has only compounded the challenge. Although many organizations employed some level of remote workers prior to the pandemic, most have traditionally leaned…
In July and August 2021, CIO held three virtual CIO Think Tank discussions that brought together 31 IT leaders to unpack one of the most important issues in enterprise technology today: maximizing the utility of data collected through multiple channels. The goal of these discussions was to identify key challenges facing analytics initiatives and to…
As Dow’s chief digital and information officer, Melanie Kalmar drives the global strategy for information technology and digital capabilities to the chemical manufacturer’s growth and business strategies. She’s also a member of the executive leadership team, which sets the company’s strategic direction, defines priorities, and is accountable for delivering enterprise-level results. Throughout her career at…