With over three decades helping organizations around the world prepare and shape the future, Bob Johansen, distinguished fellow at the Institute for the Future (IFTF) and author of 10 bestsellers, breaks down purpose when it comes to the future of work, the importance of compassion and empathy as the pace of AI and ML accelerates,…
If it wasn’t the case before, the last two years have cemented technology as a fundamental growth driver for many organizations. Technology, when used effectively, plays a key role to improve efficiencies and create new capabilities for an organization, not just maintain the status quo. The CIO has traditionally been seen as a gatekeeper of…
John Hill, chief digital information officer for MSC Industrial Supply, received his Doctor of Business Administration degree in May. His dissertation research examined the question: After years of investment in project management, change management, and more recently, agile principles, why do most companies still have a stunningly high failure rate for digital initiatives? Hill’s conclusion…
The role of the CMO is more invested in technology than ever, and CMOs have no choice but to engage with the CIO and align business and tech objectives. Key to the success between CMO and CIO is how both roles can collaborate around data. Related reading: How the CMO can leverage the data of…
Benjamin Mann, CTO of foodpanda, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Benjamin talks through foodpanda’s technology journey and how innovation at scale can only be achieved by a commitment to data and experience. Product enhancements aside, Benjamin also outlines how foodpanda is helping communities grow by prioritising…
By Clayton Donley, Vice President & General Manager, Identity Management Security, Broadcom Software (This article was originally published in Dark Reading by Clayton Donley.) Although analysts have predicted the death of passwords for many years, passwords are still the predominant authentication credential used for many applications and IT systems. The reason for this is simple…
Commerce Commission Chief Information Officer Suzanne Pullman on taking on the role of CIO just as NZ went into lockdown, why she favours servant leadership, and the challenge of getting more women to consider IT as a career. Watch this episode: #id6329e3c268307 .jw-wrapper::before { content: “IDG” !important; } Careers, CIO, CIO Leadership Live Read…
Salesforce is putting a new customer data platform, Genie, at the heart of its software to deliver real-time access to customer information across the enterprise. “Genie is the world’s first real time CRM,” said chief product officer David Schmaier on the eve of the company’s Dreamforce 2022 customer conference. “It’s a high-speed, hyper-scalar data lake…
Dow is reaping the benefits of a year-long program to roll out new digital technologies to one of its largest manufacturing sites, resulting in improvements in performance, reliability, and employee experience. It’s over five years since Dow Chemical merged with DuPont to form DowDuPont — and three since they split up again to form a…
Customer centricity can be defined many ways, but for today’s IT, it’s no longer about just the quality of the product or service being provided. It’s the total experience, says Pratibha Salwan, co-leader of consumer services at technology research and advisory firm ISG. Customer centricity is how you make customers feel at every touch point…