The modern hybrid workforce is composed of employees working in a variety of settings, from home, on the road, in the office, and just about everywhere in between. The help desk teams who support these dispersed employees are often in mixed working environments themselves and require enhanced contact center software with robust features to adequately…
It’s clear that in the last few years, the global pandemic has created unique circumstances for business and IT leaders at small- and medium-sized businesses (SMBs). Yet a relentless focus on customers can help build resilience and success. In this 3rd episode of our 5-episode podcast, Essential Connections: The Business Owner’s Guide to Growth…
By Patrick McFadin, DataStax When the gap between enterprise software development and IT operations was bridged 15 or so years ago, building enterprise apps underwent a radical change. DevOps blew away manual and slow processes, and adopted the idea of infrastructure as code. This was a change that upped the ability to scale quickly and…
It’s hard to imagine where today’s businesses would be without conversational AI. This technology, which powers both chatbots and conversational IVR systems, proved essential for navigating a changing service economy through a global pandemic. Even before COVID-19, Gartner predicted that 70% of white-collar workers would interact with conversational AI platforms every day by 2022. The…
SkyCity Entertainment Group Chief Information Officer Glen McLatchie on his career-defining moments, the importance of mentoring and professional development, and the transformation plans ahead for the casino and hotel group after a challenging few years. Watch this episode: #id637cf299511b1 .jw-wrapper::before { content: “Glen McLatchie” !important; } CIO, CIO Leadership Live Read More from This…
When it comes to sourcing ideas from across the organization, there’s a number of well-proven techniques ranging from specific event-based ideation sessions and broader innovation contests, challenges and pitch days, to ongoing enterprise innovation processes, incubators and labs where ideas can be submitted and evaluated at any time. The best approach is often a combination…
Every enterprise needs a data strategy that clearly defines the technologies, processes, people, and rules needed to safely and securely manage its information assets and practices. As with just about everything in IT, a data strategy must evolve over time to keep pace with evolving technologies, customers, markets, business needs and practices, regulations, and a…
Amazon Web Services (AWS) on Tuesday launched its second region in India and said it was committing $4.4 billion (Rs 36,300 crore) to scale it till the end of 2030. The $4.4 billion investment is a huge increase from the initially announced investment of $2.8 billion for the region in 2020 as the cloud computing…
Higher education is entering a new era of data-driven insights, which promise to elevate both learner experience and institutional performance. The HE colleges and universities capable of collecting and leveraging data in a timely manner will not only boost student outcomes but also run their back-office operations in a significantly more effective and cost-efficient way…
Data is the new currency of business. We hear that constantly and it is an accurate description of the value that data provides for the successful operation of a business. Put simply, organizations with “better” data management and use it more effectively, win in the market. This blog summarizes a recent podcast that featured Graeme…