Consumers now expect personalised customer service experiences, whereby a website or app retains personal details in order to deliver tailored messaging, offers, and relevant products. Meeting these digitally-driven demands is crucial if brands want to keep pace and maintain their competitive edge. Businesses, after all, are built on the success of their customer service, yet…
Energy and carbon neutrality are hot topics of conversation today due to the rapidly escalating costs consumers are paying for gasoline and electricity, and increasing concerns about global warming, climate change, and the future of the planet. As a technology executive for a leading energy producer, Alejandro Reyes shares those concerns, not only because he…
A few years back, I wrote an article for CIO on how to handle the blow-up meeting and create breakthroughs. Now almost three years later, I share one of my blow-up meeting moments in my new book, Digital Trailblazer: Essential Lessons to Jumpstart Transformation and Accelerate Your Technology Leadership. In this short excerpt from the…
If IT leaders aren’t already thinking about the impact of an economic recession, their CEOs certainly are. In fact, nearly 8 in 10 business leaders expect a recession in their primary region of operation within the next 12 to 18 months — or believe one is already under way, according to the Conference Board’s C-Suite Outlook…
It’s a common problem for technology departments, in all businesses, to be running in multiple directions, trying to manage multiple projects at once, and struggling to complete the myriad outcomes targeted. This is a natural development of modern business: we all face huge demands to be continually at the cutting edge of change. Often, within…
How important is trust to the art of collaboration? If collaboration is really going to deliver value, people must trust one another. To achieve this trust, businesses need a safe environment in which everyone feels comfortable being transparent and honest. All of us make mistakes. It’s important to see mistakes as part of a learning…
Trying to explain secure access service edge (SASE pronounced ‘sassy’) and zero trust can be exasperating when you’re making the case for business leaders to invest in new products and infrastructure. The onus is on IT leaders to focus top executives on the business benefits these technology concepts entail and how they will advance the…
As companies lean into data-first modernization to deliver best-in-class experiences and drive innovation, protecting and managing data at scale become core challenges. Given the diversity of data and range of data-inspired use cases, it’s important to align with a robust partner ecosystem. This can help IT teams map the right set of services to unique…
Only a minority of companies who are either current SAP customers, or plan to become SAP ERP users, have completed their migration to the company’s S/4HANA system, even though support for its ECC on-premises suite will end in 2030, according to a report from digital transformation services provider LeanIX. Just 12% of current and intended…
Most organizations realize that using data to better understand customer needs and preferences is vital to creating consistently great customer experiences. The challenge many face is how to put all of the data they’re collecting to work toward that goal. We asked the CIO Experts Network, a community of IT professionals, industry analysts, and other…