In the words of J.R.R. Tolkien, “shortcuts make long delays.” I get it, we live in an age of instant gratification, with Doordash and Grubhub meals on-demand, fast-paced social media and same-day Amazon Prime deliveries. But I’ve learned that in some cases, shortcuts are just not possible. Such is the case with comprehensive AI implementations;…
By: Shruthi Kalale Prakashan, Sr. Manager, Product Marketing, Aruba Central. For many organizations large and small, the COVID-19 pandemic was the tipping point for cloud adoption. Unsurprisingly, more than half of enterprise IT spending in key market segments will shift to the cloud by 2025, according to Gartner. [1] As the cloud continues to play…
CIOs collaborate with C-suite colleagues on a regular basis. Given the high value of data and analytics to business, among the most important of these relationships is the one a CIO develops with their chief data officer (CDO). A CDO is responsible for enterprise-wide governance and use of information as an asset, through data analysis, processing, mining,…
“Who owns and oversees employee experience and the future of work at your organization” is a question I’ve been asking CIOs and IT leaders a lot of late. The ensuing conversation usually reveals a telling disconnect that CIOs should remedy for the health of their companies. Most IT leaders pause before responding to this question.…
Is the cloud a good investment? Does it deliver strong returns? How can we invest responsibly in the cloud? These are questions IT and finance leaders are wrestling with today because the cloud has left many companies in a balancing act—caught somewhere between the need for cloud innovation and the fiscal responsibility to ensure they…
Evaluating and managing billions of dollars in IT spending across 400 tech providers in 200 countries provides valuable experience in verified ways to cut costs and accelerate IT financial management tasks. Want to tap into a wealth of cost-cutting knowledge gleaned from 60 IT cost management consultants who are engaged in hundreds of cost-reduction projects…
By Hock Tan, Broadcom President & CEO In the years that I have led Broadcom, I have found two things to be true for technology leaders: First, success with your customers starts with success with your ecosystem partners; and second, driving ecosystem growth is key to maintaining the growth of your own business. This is…
The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40%, the cost of replacing just one agent is between $10k-$20k, and 97% of agents are sometimes or almost always burned out. Unengaged employees (undoubtedly including contact center agents) collectively cost $7.8 trillion in lost productivity, or about 11% of…
CEOs continue to see the need for more collaboration between IT and the business units, so much so that in a recent survey CEOs listed that as the No. 1 objective for the IT function. The State of the CIO Study 2023 from Foundry, an IDG company and publisher of CIO.com, found strengthening IT and…
Digital solutions and data analytics are changing the world of sports entertainment at a rapid clip. From how players train, to how teams make strategic decisions during games, to how venues operate and fans engage, sports organizations are turning to software engineers and data scientists to help transform the sport experience. In Toronto, Maple Leaf…