We routinely underestimate the effects that new technology has in the long run while also overestimating its impact in the short term. What has become known as Amara’s Law, in honor of the late researcher and scientist Roy Amara, is playing out now in many organizations that adopt artificial intelligence and machine learning (AI/ML) technologies.…
Healthcare is deeply human, and each successful doctor-patient interaction is unique. Some patients feel the most reassured by a straight-forward physician in a white coat; others respond better to a warm and humorous bedside manner. But if there’s one thing nobody wants their doctor to be, it’s overwhelmed. In addition to the detrimental effects on…
By Chet Kapoor, Chairman & CEO of Datastax I have the great privilege of getting to know leaders from the world’s most recognized brands and fastest-growing startups. We share the stories, obstacles, and defining moments that have helped shape our careers. Each individual’s journey is unique, but there’s a common thread connecting all of these…
While networks are getting more complex, the infrastructure that IT supports tends to grow at a relatively steady rate. However, in the past few years the footprint IT is responsible for has grown exponentially. Because of this, IT is often the first to be blamed when apps are slow or network performance drops. The role…
Increasing cloud adoption, whether because of moving internal apps to IaaS and PaaS or migrating to SaaS solutions, fundamentally alters the job of IT and network operations teams. While NetOps teams have historically focused on rolling out traditional on-premises infrastructures, they now find themselves supporting applications that are third-party operated and require a different set…
With an undergraduate degree in political science and time spent as a Peace Corps and AmeriCorps volunteer, Lain McGrath hardly envisioned a career in software engineering. Yet after onboarding at HR SaaS provider Gusto in a customer experience (CX) role, exposure to coding sparked McGrath’s interest in shifting professional tracks. The problem: She had no…
In an effort to minimize grant fraud, the Swedish government is establishing a new authority to consolidate all payments from several agencies and services, and CIOs and IT leaders are central to its mission and success. Due to an estimated $1.8 billion being paid out erroneously every year, the need for the government to act…
The digital transformation of the Middle East’s retail sector in the last five to seven years has brought immense value in crafting more agile supply chains that accommodate demand. In a recent PwC study, retail CEOs in the region cited key factors to achieve this being their ability to manage faster delivery times, support easier…
Technologies such as wireless, mobile apps and digital payments have given consumers more options than ever for purchasing products and services. This ongoing evolution in technology-based payment choices is both creating opportunities for and putting pressure on merchants to meet the expectations of these newly empowered digital consumers. Research by Cybersource, a Visa solution, shows…
With an eye on the growing contact center-as-a-service (CCaaS) market—which is being spurred by enterprise efforts to offer better customer service and experience—Microsoft on Tuesday released a new, all-in-one, cloud-based offering to take on hyperscalers such as AWS and Google, and other rivals including Oracle, SAP and ServiceNow. Dubbed Digital Contact Center, the new offering…