AI is quickly becoming an essential part of daily work. It’s already being used to help improve operational processes, strengthen customer service, measure employee experience, and bolster cybersecurity efforts, among other applications. And with AI deepening its presence in daily life, as more people turn to AI bot services, such as ChatGPT, to answer questions…
According to Statista, $1.5T was spent on digital transformation initiatives globally in 2021, and that number is only continuing to grow. Yet research from BCG shows that 70% of digital initiatives fail, which translates to more than a trillion dollars in failure. Why are digital transformation initiatives failing at such a high rate, and how…
Generative AI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. If we just slap the letters “GPT” to our efforts, everything will be right on track, right? Nope. Integrating artificial intelligence into business has spawned enterprise-wide automation. One report estimates that 4,000…
Today’s technology leaders grapple with a paradox. They must do more with less while facilitating the work required to transform the business. That requires investing in digital capabilities that lead to desired business outcomes. Data suggests IT leaders will spend despite a challenging macroeconomic environment that includes inflation, snarls in the supply chain and other…
Since its launch in December 2022, ChatGPT, together with Google Bard and other large language models (LLMs), has been the subject of articles in the most prestigious publications and on broadcast television, accumulated millions of posts and discussions worldwide, and sparked an overnight pivot in sales and investment strategy for many of the world’s largest…
War has come to your home. You’re forced to leave all you know and travel to a foreign land. You need food, water, clothing, and other life essentials right now. But you’re not sure where to turn in the new land. And even if you’ve heard about distribution centers, there could be challenges ahead, including…
When Tom Peck joined Sysco during the peak of the COVID-19 pandemic, his major goal was ensuring the survival of the world’s largest food service delivery company and helping its thousands of customers stay afloat. The Houston-based multinational was still delivering food supplies to sparsely populated buildings, cafeterias, airports, and nursing homes across the US—and…
Some companies use generative AI to write code and some use it to create marketing text or fuel chatbots. And then there are others like SmileDirectClub, that create images in order to answer the question of how to better serve their customers. SmileDirectClub, the UK-based teledentistry company, uses generative AI to create teeth. Or, more…
In the media and entertainment business, success is engaging viewers and creating “stickiness.” That happens when you understand viewer preferences and understand how audiences interact or consume content. It’s key to make informed decisions from what can be massive amounts of data you manage effectively. Nearly every business in this industry collects massive amounts…
Founded in 1998, iomart began providing cloud services as the new millennium arrived. In the quarter of a century since, the company has grown into one of the U.K.’s most successful and trusted providers of cloud services and solutions. Today, the Glasgow-based firm has customers in both the public and private sectors, including businesses in…