Organizations can reap a range of benefits from deploying automation tools such as robotic process automation (RPA). But adding artificial intelligence (AI) to the mix is where an even bigger payoff can come. “Organizations have been combining automation and AI technologies for a few years now to improve their business processes,” says Maureen Fleming, program…
Artificial intelligence and machine learning are the No. 1 technologies being researched and piloted by IT leaders, according to the 2023 CIO Tech Priorities study. Generative AI is raising the interest level even further as organizations begin testing different use cases for deep-learning models. Many individuals want to use generative AI solutions at and for…
Improving employee productivity and collaboration is this year’s top digital objective among IT leaders, according to Foundry’s 2023 Digital Business study. Given today’s highly distributed workforces and their familiarity with getting work done on the web, it makes sense to personalize browsing experiences to help them more easily accomplish their tasks. A recent study conducted…
IT teams are tasked with providing technology solutions that enhance employee experiences, while also increasing efficiencies in how they deliver and manage those products and services. Hybrid work models have complicated ongoing efforts to achieve these objectives. . Following the hectic sprint to ensure effective remote work and the acceleration of transformation projects, now is…
Over the past few years, the tech industry has been feeling the impact of unprecedented disruptions along the semiconductor supply chain. This supply chain—which spans from research and development to manufacturing, to the end use of the tiny chips that enable devices from cars to cell phones—has historically been volatile, easily swinging from surpluses to…
Srini Koushik has been passionate about the environment for 35 years and now, as a board member of the nonprofit SustainableIT.org and CTO of cloud services provider Rackspace Technology, he wants to help enterprises achieve sustainability in the cloud. Two decades ago, as CIO and CTO at Nationwide Insurance, he inspired colleagues to implement what…
Leading CIOs are empowering their teams to make the digital estate as accessible as the physical buildings of the business, and they’re right to do so. Major legislation is about to reshape the digital landscape in the US and across Europe, which will mean CIOs must focus their sights on digital accessibility. “We’ve seen great…
Within the framework of Repsol’s strategic plan for the 2021-2025 period, the company recently released a second wave of its Digitization Program, which consolidates and expands the use of generative AI across the business through a new competence center, and allows innovative and disruptive technologies to simplify daily processes by making more agile decisions based on data.…
Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). AI is known for enabling intelligent chatbots, predictive capabilities in ticket management, and the ability to identify emerging service issues long before they become problems. Generative AI…
It’s not uncommon for CIOs, CISOs, and sometimes their direct reports to be called on to participate in board meetings or to present IT strategies and plans to their boards of directors. If you don’t join board meetings often, preparation is paramount, starting with learning about the directors’ backgrounds and reviewing minutes from previous meetings.…