Over the last year, generative AI—a form of artificial intelligence that can compose original text, images, computer code, and other content—has gone from experimental curiosity to a tech revolution that could be one of the biggest business disruptors of our generation. Along the way, business leaders in every industry have been scrambling to develop their…
Amir Kazmi is a savvy business leader whose leadership playbook has been shaped by the fact that he’s spent one third of his career in P&L roles. In his current role as chief information and digital officer at WestRock, he’s responsible for developing and executing global information systems, technology, and cybersecurity strategy in addition to…
As the digital era paves the way for new economic platforms and opportunities, it also leverages the role of cross-industry collaboration, especially in technology. Historically, the technology partner relationship used to be a body count per dollar efficiency ratio, which focuses on getting work done while best optimising the budget. However, this partnership model cannot…
Digital services are the lifeblood of any modern enterprise, acting both as the face of the business to customers and the backend muscles that keep the organization moving. But the complexity of these services is greater than ever and continues to grow. Even as organizations modernize some technology components, IT must continue to maintain their…
This article was co-authored by Shail Khiyara, President & COO, Turbotic, and Rodrigo Madanes, EY Global Innovation AI Leader. The views reflected in this article are the views of the authors and do not necessarily reflect the views of the global EY organization or its member firms. Many enterprises are accelerating their artificial intelligence (AI)…
To understand service health, IT needs to examine availability, security, performance, and log data from all layers of the ecosystem. Accomplishing this task requires observability driven by artificial intelligence (AI). Simply put, observability is the ability to look at data from all of an organization’s tools to understand the state of an application or service.…
As a global company with more than 6,000 employees and more than $2 billion in annual revenue, BMC faces many of the same data challenges that other large enterprises face. The organization has 500 applications for business services, 80,000 VMs, 3,000 hosts, and more than 100,000 containers. BMC needed a solution to transform this large…
Retailers are pushing their customer service and supply chain systems to new limits in anticipation of record spending this holiday season. Increasingly, they’re relying on generative AI to help them deliver on rising demand. Just a year after the release of ChatGPT, gen AI is generating value in many different industries, including retail. Salesforce predicts gen AI will account…
Supporting enterprise security during a cloud migration can be rife with pitfalls that can derail the initiative and ruin the customer experience. It’s no joke—I know a finance director who suffered this fate. She joined the company in the middle of a corporate cloud transformation initiative and inherited a new Privileged Access Management (PAM) solution…
Digital transformation is revolutionizing the way organizations operate. Intelligent new services and infrastructure can optimize cost and performance, but the rapidly evolving technology environment also introduces complexity. Without access to the expertise and insights you need to manage fast-evolving hardware and software infrastructure as efficiently as possible, it can be an uphill battle to keep…