How to govern with people-centric planning

In recent years, technology has changed pretty much everything. From the way we pay our bills to the way we communicate, shop, and even get our driver’s license renewed, not much looks like it did 10 or even five years ago. Why then do enterprise teams manage technology planning and funding like they did when…

Staying agile in the contact center industry: The role of the connected agent

In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus for contact centers. Gartner refers to this as the “connected rep” and defines it as a strategy that enables customer service representatives (contact center agents) to perform high-quality assisted service at scale.  The goal of a “connected…

Atos receives four offers of help

Atos has received proposals from four different groups to inject new money into the company to keep it running, it said Monday. One group wants to redefine Atos as a more integrated IT services powerhouse, leveraging the company’s many activities to restore customer and employee confidence, while another wants to focus on the provision of…

7 IT leadership hacks that deliver results

Fail fast is a frequent maxim in business, but what about reverse engineering that concept? We sought technology leaders who could advise on succeeding fast, along with creating a strong organization, developing team leaders, leveraging the support of peers, and specifically how to streamline day-to-day management of a technology group. Here is the main the…

6 cloud market forces impacting IT strategies today

The cloud services landscape is in constant flux. With the cloud being an inevitable part of enterprise digital transformation journeys, IT leaders must keep on top of the latest developments in the cloud market to better predict downstream impacts on their roadmaps. Here is a closer look at recent and forecasted developments in the cloud…

“El aprendizaje continuo es la mejor manera de enfrentarse al ritmo acelerado del cambio tecnológico”

Resulta inevitable pasar por alto que en la era actual organizaciones y plantillas se encuentran bajo la revolución de la inteligencia artificial (IA). Esta coyuntura, explica el Dr. Guillermo de Haro Rodríguez, vicedecano del IE School of Science and Technology, ha sido propiciada por la “generalización de los servicios en la nube y la creciente e…

Egypt launched the first government data center

The Data and Cloud Computing Center is the first center for analyzing and processing big data and artificial intelligence in Egypt and North Africa, saving time, effort and money, thus enhancing new investment opportunities. The center works to provide critical applications, payment, as well as applications related to artificial intelligence and big data analysis for…