Self-service IT solutions have cemented their place in the enterprise as a means for enabling employees to resolve IT issues on their own rather than contacting an IT representative. Yet as self-service technology advances and matures, many IT leaders are discovering that the concept is capable of evolving into something far more flexible and powerful…
Every organization is on an AI journey. Some don’t know they are. Others don’t want to leave home. Very few have a map or a mutually agreed upon destination. And only a tiny fraction have the appropriate shoes. That’s the current state of AI at Global 2000 enterprises, whose behavior set thus far in the…
Africa is undergoing a remarkable transformation, rebuilding the foundations of its economy with new value-creating digital infrastructure. The World Bank has been coordinating a “Digital Economy Initiative for Africa” which aims to ensure that every individual, business, and government in Africa is digitally enabled by 2030. These efforts are clearly working. Africa’s digital economy and…
Telefonica is setting ambitious targets in areas like renewable electricity usage to hit objectives which will both help the planet and increase efficiency. In doing so, the company is enabling its customers to reduce their emissions as the world steps up its efforts to combat climate change. Daniel Ribaya González, director of cloud products and…
Developing new products and services that will “wow” customers is a full-time commitment—especially in a fast-paced digital world. Companies providing financial services are under constant pressure from the threat of agile fintechs and ever-changing customer expectations. To stay ahead, they need to offer value, self-service and apps that engage and inspire customers. Building best-in-class cloud…
Since the Paris Agreement was signed in 2015, businesses have been taking part to contribute in pursuing net zero and achieve emission reduction targets. For Petrosea — a multi-disciplinary mining, infrastructure, and oil and gas services company in Indonesia — attention shifted to pursuing more sustainable operations with lower carbon emissions. A complex undertaking for mining concerns…
Enterprise applications are changing at a more rapid pace than ever. The result is that many enterprises have hybrid-driven, multivendor IT environments. This creates a challenge for the IT organization — how to effectively operate, manage, and support an increasingly complex technology portfolio. CIOs need a technology support model that is agile and responsive, yet…
Generative AI is likely the most heavily hyped technology innovation since the World Wide Web during the dot-com boom of the late 1990s. And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. Generative AI seems to be following the…
Each executive has a unique career path that brought him or her to the C-suite. That’s as true for CIOs as any other enterprise leader. Yet the leading tech execs who make up CIO’s 2023 CIO Hall of Fame share many of the same attributes, attitudes, and ambitions. Moreover, they agree that those characteristics as…
Agile project management definition Agile project management is a methodology used primarily in software development that favors flexibility and collaboration, incorporating customer feedback throughout the project life cycle. The methodology takes an iterative approach to development, breaking down work into small, manageable cycles called “sprints” to focus on continuous improvement in the development of a…