Pentagon Credit Union (PenFed), the second-largest credit union in the US, is looking to generative AI to transform how it interacts with its customers. Its vision? To create a new, cost-effective channel that helps meet members needs — and learns as it does so, to the benefit of members and the credit union itself. “What’s…
Susan Doniz always knew she wanted to be in a “very people-oriented” career. Initially drawn to medicine, Doniz found that in IT, starting with a 17-year stint working her way up the technology ranks at Procter & Gamble before becoming group CIO of Qantas Airways and later joining Boeing, where she currently serves as CIO,…
CIO Kirk Ball is known for being a strategic executive capable of driving innovative thinking across the organization. Over the course of his career, the Giant Eagle EVP and CIO has held senior technology roles across a range of industries, including C-level positions at The Christ Hospital Health Network and The Kroger Co. Ball embodies…
In my previous column in May, when I wrote about generative AI uses and the cybersecurity risks they could pose, CISOs noted that their organizations hadn’t deployed many (if any) generative AI-based solutions at scale. What a difference a few months makes. Now, generative AI use has infiltrated the enterprise with tools and platforms like…
Corporate projects are classically evaluated on standard matrices such as return on investment (ROI), break-even period, and capital invested. But as organizations look to quickly leverage the power of emerging digital technologies for business growth, such an approach is falling short on expectations. “Digital initiatives are innovative and although it’s fair to have an anticipation…
When Mats Hultin, pictured, took over as group CIO at Ericsson four years ago, the company decided to review its large outsourcing contract. At the same time, the cloud team, led by cloud service VP Johan Sporre Lennberg, stressed for modernization and a clear cloud strategy going forward. “We chose to combine the selection of new…
In recent years, Value Stream Management has gained significant popularity among large organizations who are looking for a better way to align business and delivery, and for ways to optimize the end-to-end flow of value. As these organizations embark on their Value Stream Management transformation, they inevitably face a range of challenges, from organizational to…
Interest in Value Stream Management (VSM) has never been higher – and for good reason. VSM is very much driven by digital transformation. Whether it’s a very strategic, top-down transformation initiative, a bottom-up effort to scale a successful pilot, or something in between – every organization is recognizing the need to change the way they…
TeraSky’s customer dedication earns them 7th VMware Award in 5 years in the 2023 VMware Partner Achievement Awards Many businesses continue to face challenges as they look to digitally transform how they operate and serve customers. With on-premises systems and private clouds often relying on outdated—or soon-to-be-outdated tools—companies need more agile, future-proof solutions. For TeraSky, helping…
IBM is an iconic American technology brand. Since the earliest days of the computer industry—from the development of mainframes through the advent of disk drives—into the 21st century and the emergence of the metaverse, IBM has been at the forefront of innovation. Hear from IBM on the unique solutions that allow customers to take advantage of the…