United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues,…
The agile methodology, which facilitates collaboration between stakeholders, teams, and customers during software development, is fast gaining prominence in today’s enterprises. The methodology, which is also used beyond software development at some businesses, is at the center of several frameworks such as Scrum, Lean, Kanban, and Scaled Agile Framework (SAFe). What is Scrum? Scrum is a key variant…
Why your business needs a cloud-based print management solution If your business isn’t using a cloud-based print management solution, you’re missing out on a range of efficiency, environmental and security benefits. There are a number of factors driving the move to cloud-based services, from budget considerations to the scalability and security. But there are different…
Security and risk management pros have a lot keeping them up at night. The era of AI deepfakes is fully upon us, and unfortunately, today’s identity verification and security methods won’t survive. In fact, Gartner estimates that by 2026, nearly one-third of enterprises will consider identity verification and authentication solutions unreliable due to AI-generated deepfakes.…
A seismic shift is underway in the evolution of the data center, driven by a variety of converging factors. These include the accelerating transition to cloud platforms, the growth of hybrid and remote work models, and the rapid adoption of artificial intelligence (AI) and machine learning (ML) technologies across every industry. As IT leaders, understanding…
Even as cloud spend is set to grow at a CAGR of 16.9% and surpass $1.3 trillion by 2025, the transformation journey is riddled with challenges, such as security, governance, compliance, economics, and resourcing. A cloud center of excellence (CoE) in an enterprise can make a big difference in the return on cloud investments. Cloud CoE…
Tata Consultancy Services (TCS) has always been a digital-first organization. Continuous transformation of the workplace has been a cornerstone of the company’s business model for several decades. This approach proved its value during the COVID-19 crisis, when TCS pioneered location-independent “borderless workspaces” aided by Microsoft 365 and Microsoft Teams. The modern workplace solution suite was…
Now, more than ever, global businesses have an opportunity. With people and infrastructure touching every point on the planet — and new technology empowering us to radically change the way we consume resources — we can lead the world toward a better, more sustainable future. That optimism stems from three core beliefs: We can build…
Organizations are racing to modernize their legacy technology, architecture, infrastructure, and databases. Modernization often revolves around cloud migration. But not every approach provides the same ROI. Before committing to a migration strategy, organizations must identify the best approach for their business requirements. Each approach comes with its own benefits, time commitments, and cost. This whitepaper…
Even as cloud spend is set to grow at a CAGR of 16.9% and surpass $1.3 trillion by 2025, the transformation journey is riddled with challenges, such as security, governance, compliance, economics, and resourcing. A cloud center of excellence (CoE) in an enterprise can make a big difference in the return on cloud investments. Cloud CoE…