Artificial Intelligence has emerged as a powerful tool to address the challenges of climate change. From climate modelling to energy management, optimizing renewable energy and adapting to extreme weather events, AI is deploying its power to improve our fight against climate change. AI methods based on machine learning allow us to model climate and weather,…
Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41%between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind…
Cities of all sizes are looking for ways to deliver next-generation services that improve quality of life, increase efficiency, support sustainability, and prepare for the future — all while making the most of limited resources. That’s why municipal governments all around the world are making strategic investments in technology toward becoming a digital city. Digital cities use…
It hardly needs saying: The world has changed significantly since 2020. Remote work, the introduction of ChatGPT, ever-increasing security threats — it’s all had a profound impact on IT. To understand exactly how IT priorities have changed, Zendesk conducted a global survey of 1,200 IT leaders and found that half of those surveyed said their…
Cushman & Wakefield has cashed in on several key IT trends over the past few years, positioning the Chicago-based firm well to weather ongoing headwinds in the commercial real estate market stirred by the COVID-19 pandemic. First there was the company’s full embrace of cloud computing, and then a pivot from project management to a…
Global spend on AI, including software, hardware, and services for AI-centric systems, is predicted to more than double between 2023 and 2026, according to the latest forecasts from IDC. This increase will see AI spend reach $154 billion in 2023 and increase to well over $300 billion by 2026. So with this monumental trend in mind,…
According to the World Bank, small and medium-sized enterprises (SMEs) are the backbone of many economies, especially in developing countries. SMEs account for most global businesses and represent about 90% of businesses and more than 50% of employment worldwide. Due to the unstable economy in the post-pandemic era, SMEs are searching for new revenue sources…
Manufacturing has been a longstanding pillar of progress for humankind. From the Industrial Revolution over 200 years ago to today, manufacturing has had a profound impact on our lives, made possible by its unrelenting innovation. Now, manufacturing is facing one of the most exciting, unmatched, and daunting transformations in its history due to artificial intelligence…
Salesforce is updating its Data Cloud with vector database and Einstein Copilot Search capabilities in an effort to help enterprises use unstructured data for analysis. The customer relationship management (CRM) software provider’s Data Cloud, which is a part of the company’s Einstein 1 platform, is targeted at helping enterprises consolidate and align customer data. The…
Artificial intelligence can become a powerful tool to meet the goal of the Paris Agreement of limiting the increase in global average temperature to less than 2°C above pre-industrial levels, for which it is essential to immediately reduce emissions, fast and deep in all productive sectors. Thanks to the special ability of AI to collect,…