Reinventing the experience for consumers in the digital age is a daunting evolution for quick-service chains struggling to stay afloat in a sea of similar choices. Sonic Drive-In is taking a bite out of this challenge by pairing its core assets — drive-in stalls and carhops — with mobile and analytics technologies to build a…
In 2019, IT departments need to drive innovation for their organizations, not hold them back. They must move more quickly, use the data more wisely, and automate mundane tasks so they can act more strategically. Over the coming year, IT managers will get practical about AI and serious about cybersecurity, work to diversify their staffs,…
Pilot projects of artificial intelligence (AI) technologies proliferated in 2018, as many enterprises tested machine learning (ML) algorithms and an array of automation tools to cement relationships with customers, improve network operations or augment their cybersecurity postures. Encouraged by early results, CIOs are preparing for the next challenge: scaling AI throughout the enterprise. Twenty percent…
Mavenlink is an online project management platform that offers a range of features aimed at project management, team collaboration, project accounting, and business intelligence within a single solution. Considered a leader in professional services automation and project management, Mavenlink is making it easier for companies with dispersed workforces to achieve a greater level of transparency…
As data and analytics become the beating heart of the enterprise, it is increasingly critical for the business to have access to consistent, high-quality data assets. Master data management (MDM) is required to ensure that the enterprise’s data is consistent, accurate and controlled. Customer relationship management (CRM), supply chain management (SCM) and compliance all have…
As data and analytics become the beating heart of the enterprise, it is increasingly critical for the business to have access to consistent, high-quality data assets. Master data management (MDM) is required to ensure that the enterprise’s data is consistent, accurate and controlled. Customer relationship management (CRM), supply chain management (SCM) and compliance all have…
AI offers the potential to help humankind in many ways. Driverless cars and smart infrastructure hold the promise to reduce congestion by facilitating the movement of people through cities. Improved diagnosis and treatments are increasing lifespans. In the enterprise, AI can help improve hiring decisions, make the factory floor safer, automate routine tasks, produce more…
More automation and AI capabilities are coming to business process management (BPM) in the form of robotic process automation (RPA). By automating rules-based business processes, RPA can help streamline business operations. In some ways, however, RPA represents incremental progress rather than a revolutionary breakthrough. Moreover, many RPA tools still rely on significant upfront human effort…
Salesforce certification is becoming increasingly important as a mechanism for vetting SFDC consultants and prospective employees. While there’s no reason to overdo it with certifications on parts of the system you actually don’t work on, Salesforce admin certification is really your first essential step no matter what your role. SFDC’s certification program has grown significantly,…
Training and development programs offer win-win advantages for employees and employers alike. They provide means for IT pros seeking to keep their skills sharp, and help CIOs address skills gaps, while improving employee engagement and retention. According to a recent CTA survey, technical and high-skills training is viewed as a very important tool for employee…