Salesforce adds new billing options to Agentforce

In a move that aims to improve accessibility for agentic AI, Salesforce on Tuesday announced new payment options for its autonomous AI agent suite, Agentforce.

The new options, built on the flexible pricing the company introduced in May, allow customers to use Flex Credits to pay for the actions agents take, like updating customer records or automating workflows.

Going forward, Agentforce customers will choose from three billing models. The pay-as-you-go option is paying monthly for Flex Credits used and has no upfront commitment. Pre-commit ispaying upfront on a monthly basis for Flex Credits used in exchange for more favorable pricing. Savings scale, too, with commitment to this option. And the third is pre-purchase, which is paying upfront to save the most and is directed at customers with predictable and consistent usage.

The pay-as-you-go option, which Salesforce positions as ideal for running pilots, testing new use cases, and managing unpredictable workloads, is generally available now. The company also said the pre-commit option will be generally available early next year, whereas pre-purchase has already been available, where customers pay upfront for a set amount of usage over their contract term and draw from the balance as they go.