I attended several major technology conferences in 2025 where the first AI agents embedded in enterprise SaaS platforms were announced. Some of these agents showed promise and a glimpse into the future of work, while others looked like natural language extensions of a platform’s existing functionality. At the end of 2025, Anthropic and OpenAI…
Message a business on WhatsApp this week and you may be greeted by software. On June 3, Meta made its Business AI agent available to companies everywhere, a bot that answers questions, recommends products, books appointments, qualifies sales leads and hands you to a human when it gets stuck. It comes bundled in WhatsApp’s premium…
Deluxe may have prevailed against the odds when it successfully migrated from a 50-plus-year-old mainframe recently. The company was able to move from it to a cloud environment in about 12 months without a major hitch, and while AI did some of the heavy lifting. The save will amount to about $4.9 million a year…
Since the advent of generative AI, the use of AI in business has shifted from something we should do to something we must do to survive. Many companies are now working to utilize AI with the aim of improving productivity and creating value. Here, I would like to pose a question to you all once…
Almost every company has a board or executive AI mandate. Vendors are rolling out agentic AI platforms. The pressure to move is intense. But the reality on the ground looks different. Eighty-three percent of organizations say data quality is their top AI challenge, and 74% struggle to demonstrate ROI, according to Lopez Research. And only…
AI tools today enable faster processes, leaner operations and lower costs, making efficiency wins the new baseline. However, for many businesses, the strategy stops at those first wins. This has created a growing leadership blind spot: Once you achieve AI ROI, how do you make the most of it? If there is no clear reinvestment…
Resulta difícil encontrar un área de la empresa moderna en la que la inteligencia artificial (IA) no haya encontrado aplicación, y los procesos de selección tecnológica no son una excepción. Una encuesta de MyPerfectResume revela que el 73% de los empleadores afirma utilizar IA en las decisiones de contratación, mientras que el 52% la emplea…
Like many CIOs, Omnicom’s Leif Maiorini has become all too familiar over the past few years with the challenges of ever-shrinking IT roadmaps.“CIOs used to follow a five-year planning cycle, but five years is an eternity,” says the advertising and public relations titan’s CIO for corporate services. Agentic AI, arguably one of the most transformative…
A product manager on my team recently asked me where we were seeing the most issues across the engineering team. Instead of guessing, I had an engineering lead point Claude at our Jira via an MCP connector and look at the bug patterns himself. One team had a wildly disproportionate share of tickets — about…
Tech job postings rose for the sixth straight month in June, as employers are increasingly on the hunt for qualified talent to support major technological initiatives, according to the most recent CompTIA Tech Jobs Report. “June’s employment data suggests that employers are ramping up their technology investments and hiring the talent needed to support them,”…