A Journey Through Resorts World Sentosa Tailoring Every Moment with Technology

Smart services: Seamless connectivity for every step

At RWS, technology is no longer a background tool but a core part of the customer experience.

Huawei Wi-Fi 7 rethinks connectivity with intelligent converged scheduling, dynamic zooming smart antennas, and precision signal pre-correction. These innovations deliver unmatched signal strength, broader coverage, and better network performance.

RWS now boasts comprehensive Wi-Fi 7 coverage across its entire park, creating an incredible high-speed network experience. Guests can effortlessly stream live content at bustling Universal Studios Singapore, upload crystal-clear HD footage from the Oceanarium, or conduct smooth remote meetings from their hotel rooms, all with lightning-fast bandwidth and minimal latency.

“Because as we all know, connectivity now is the new ingredient in terms of elevating customer experience,” emphasized Alvin Tan, Divisional President of RWS. “We will be able to have the ability to even take in or ingest more data from all our different systems, supporting our visitors’ pre-arrival, during their stay in Resorts World, to be able to respond better to their needs.” Guests can effortlessly organize itineraries, secure bookings, and access tailored suggestions via apps on their mobiles. Leveraging behavioral insights, the system dynamically delivers hyper-personalized content relevant to the guest.

Smart operations: Efficient, data-driven collaboration

Behind the scenes, RWS uses its smart operations center to deliver unparalleled oversight, holistic service management, and real-time event control by integrating critical systems like passenger flow monitoring, energy optimization, security response protocols, and facility upkeep into one cohesive platform.

Huawei CampusInsight reinvents network management by monitoring the quality of VIP services and preemptively detecting network issues, whether they be device access failures or subpar network performance. By shifting from traditional passive maintenance to proactive operations, the solution slashes the time spent in fault alerting, diagnosis, localization, and resolution. By identifying rogue or unauthorized devices, it fortifies network security, safeguarding against data breaches with precision. “The other thing that we are looking forward to with this kind of new technology is, of course, how we can improve our business operations with this kind of connectivity, this kind of network bandwidth,” said Alvin Tan. “This will allow our business management to run the operations in actually a more seamless manner to be able to respond to customers’ needs in a very rapid fashion.”

Smart security: Building a foundation of digital resilience

RWS prioritizes security and operations management at every level. Huawei’s networks exceed stringent industry benchmarks for waterproofing, electrical resistance, and lightning defence, delivering unwavering performance under extreme weather conditions. With Wi-Fi 7 utilizing advanced WPA3 protocols alongside optional end-to-end MACsec encryption and Wi-Fi Shield, wireless connectivity remains ironclad. The system effectively protects all payment transactions and network traffic, offering visitors complete protection when they make purchases.

“We would be able to have better failover in any contingencies to keep our operations just running smoothly for our visitors,” Alvin Tan emphasized. “This kind of new capabilities, I think it just improves the overall resiliency and the security aspects of our resorts.”

Smart future: Joint innovation and continuous evolution

The partnership between RWS and Huawei is more than just technology procurement. The two companies are working together to build a new ecosystem.

“Working with Huawei has actually allowed us to create an ecosystem where we want to actually allow seamless connectivity for our customers,” said Alvin Tan. “I’ve also been introduced to an ecosystem of their partners, to which we are starting to see good progress because from their ecosystem, we are also finding partners that can bring good technology, good innovation.”

In the coming five years, RWS will embark on a transformative journey, weaving big data, AI, and smart systems into every facet of their services. Whether crafting visitor routes and streamlining queues or optimizing energy efficiency, they will elevate both products and services to extraordinary levels of excellence.

“Our ultimate pursuit is to make Resorts World Sentosa more than just a resort. It is an evolving destination that blends innovation with seamless hospitality,” said Lee Shi Ruh, CEO of RWS.

Making the new smart tourism ecosystem a reality

RWS demonstrates that the heart of smart tourism lies not in technological overload but in the seamless fusion of innovation with human-centric values. Through crafting an intelligent, eco-friendly, secure, and streamlined tourism ecosystem, Sentosa elevates visitor experiences while setting a gold standard for sustainability in the worldwide travel sector.

State-of-the-art technology is breathing fresh life into this tropical paradise, blending past and present, merging digital innovation with tangible experiences, and transforming each stay into an unforgettable voyage brimming with wonder.