It didn’t take long for Srini Koushik to realize he had a long road ahead of him when he joined Magellan Health as CIO and CTO in 2016. The $7.3 billion company, which doubles as a pharmacy benefits manager and provider of services for people with conditions ranging from ADHD to autism, was like many health-care organizations — long on legacy technology systems and short on innovation.
That is, Koushik inherited outdated on-premises systems and software that didn’t scale well on mobile devices. “It was not just the legacy technology; the processes and approaches were stuck in 15 years ago,” Koushik tells CIO.com.