Monthly Archives: August 2026

Docusign alternatives for Teams: what to look for (and what to avoid)

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Engineering team culture matters more in the agentic era

As agents take on more of the actual coding, a team’s culture becomes the thing that decides whether agents deliver impactful work or just burn tokens. The standards people hold, the ownership they take, the questions they ask of a confident-looking change: agents amplify all of it, for better and for worse. Hand powerful tools…

Where agentic work should start

The task an agent picks up starts somewhere messy: a message in a channel, a line in a planning doc, a bug buried in a customer thread. Most of the time it also builds on work the team already did. Turning that raw signal into a task an agent can act on, with the right…

Salesforce and SAP are putting AI agents inside your workflows. Who tells them no?

A few months ago, I was sitting in a glass-walled conference room with the executive team of a fast-growing enterprise. The vice president of customer operations was enthusiastically demonstrating the new automated agent features their software vendor had just pushed into their CRM platform. On the screen, the software looked brilliant. The agent could read…

That shiny new AI feature? Your customers won’t use it

Software companies building AI capabilities into existing products are coming up against a pretty big problem: Customers just aren’t that interested. Fifty-one percent of software makers that have added AI to existing products report that less than a quarter of customers actually use the new features, according to a recent survey conducted by software vendor…

AI agents are compounding a debt no one owns

Speed-to-market dominates enterprise AI priorities in 2026. Beyond upfront resourcing costs of prioritizing speed, organizations face a more insidious risk:  the compounding cost of ungoverned AI. In November 2019, a tech entrepreneur signing up for the newly launched Apple Card publicly complained that he received a credit limit 20 times higher than his wife’s, despite…

The vendor consolidation trap: When one throat to choke costs more than it saves

Vendor consolidation is sold as discipline. Fewer vendors, simpler architecture, better pricing through volume, one throat to choke when something breaks. Every one of those benefits is real on paper. The problem is that the biggest cost of consolidation rarely appears on the slide the procurement team uses to sell it internally, and it does…

AI agents are turning data silos into an existential infrastructure problem

Enterprises have built their data systems for humans, but AI agents need a whole new infrastructure. Separate research from Cloudera and Google/MIT found that, not surprisingly, there is fervent enterprise interest in AI agents, but underlying infrastructure struggles to keep up. Deployments continue to be hampered, sometimes even abandoned, largely due to issues with data…