AI agents are performing roughly 1 in 3 actions in enterprise IT workflows (but that share is rising quickly), while human analysts are rejecting about one-quarter of AI-proposed actions (but that rate is falling), according to a new study of tens of thousands of human-AI interactions. Operational data, rather than underlying AI infrastructures, is often…
In “Micro and macro agents: The emerging architecture of the agentic enterprise,” I proposed a three-layer architecture for enterprise AI. Micro agents execute specialized tasks. Macro agents orchestrate end-to-end business processes. Meta agents provide governance through monitoring, compliance, security, and human oversight. As enterprises begin deploying thousands — and eventually tens of thousands — of…
In January of this year, few enterprise tech leaders would have bet on Anthropic over OpenAI. Today, Claude reigns supreme (inspiring a notable 180 by Elon Musk), with Gemini threatening to take market share and introduce pricing models that could flip the leaderboard on its head again. That’s exactly why betting on a single model…
The next AI infrastructure crisis may come from unmanaged inference capacity. For the past several years, the AI infrastructure conversation centered on one question: how do we get more compute? That made sense. Enterprises needed GPUs, cloud capacity, foundation models and room to experiment. Compute became shorthand for AI readiness. Production AI changes the operating…
The scenario isn’t hypothetical: Some of the companies that went furthest in replacing people with AI have had to backtrack. For example, in 2024 Klarna became a European benchmark for what AI could do for a company. Its AI assistant handled two-thirds of customer service chats in its first month, performing the equivalent of 700 full-time agents. As…
Enterprises have spent decades learning how to audit people and software. Agentic AI creates a third category: systems that interpret instructions, call tools and act across workflows without a mature assurance model built around them. In my work as a leader and investor across technology-enabled businesses, I have spent years around automation, cybersecurity, compliance, workflow…
Moburst, a mobile growth marketing agency, has formalized a mobile-specific approach to Answer Engine Optimization, aimed at helping app publishers get recommended by AI assistants such as ChatGPT, Perplexity, and Google’s AI Overviews, in addition to ranking inside the App Store and Google Play. Why mobile teams are asking this question now A growing share…
The path to next-generation AI Security Operations Centers (SOCs), where AI works hand-in-hand with human analysts, is paved with ambitious goals. This ideal SOC incorporates AI across every task to stop fast-moving threats. But a fully AI-powered SOC isn’t a single deployment or a switch you just flip on. It is a staged rollout that’s…
SAP is not unfairly preventing enterprises from extracting their data from its systems for use with competitors’ applications, the German Federal Cartel Office (Bundeskartellamt) concluded Thursday after a preliminary investigation. The Bundeskartellamt does not currently intend to initiate abuse proceedings against SAP, although it will continue to monitor developments in what it views as a…
The first phase of the AI race was largely about access. Companies rushed to adopt tools, launch pilots, and demonstrate that they were moving quickly enough to keep pace with the market. In many organizations, simply showing momentum became the strategy. Leadership teams wanted to signal innovation, employees were encouraged to experiment, and new technologies…